{"success":true,"data":{"id":"c669c97e-752d-45c5-a579-a4683bdc89e3","slug":"thigpen-engelthaler-pickens-inc-decatur-al","name":"Thigpen, Engelthaler & Pickens, Inc.","firstName":null,"lastName":null,"firmName":"Thigpen, Engelthaler & Pickens, Inc.","email":null,"phone":"+1256-233-7772","website":"http://www.thealabamalawyer.net/","headshotUrl":null,"photoUrl":null,"logoUrl":null,"address":"300 W Green St","address2":null,"city":"Athens","county":null,"state":"AL","zipCode":"35611","latitude":34.8015365,"longitude":-86.9724502,"serviceCounties":[],"serviceCities":[],"specialties":[],"barNumber":null,"barState":"CO","licenseDate":null,"verified":false,"verifiedAt":null,"verifiedBy":null,"practiceAreas":[],"yearsExperience":0,"casesWon":0,"totalSettlements":null,"bio":null,"tagline":null,"consultationFee":null,"education":[],"awards":[],"caseResults":[],"faqs":[],"googleDescription":"300 W Green St, Athens, AL 35611","googleCategory":"Personal injury attorney","googleCategoryIds":["personal_injury_lawyer","lawyer","law_firm"],"googlePlaceId":"ChIJc3VZ4GeLYogRugUIBwt7dmg","googleCid":"7527339114489185722","googleMapsUrl":null,"isClaimed":true,"totalPhotos":9,"workHours":{"timetable":{"friday":[{"open":{"hour":8,"minute":0},"close":{"hour":17,"minute":0}}],"monday":[{"open":{"hour":8,"minute":0},"close":{"hour":17,"minute":0}}],"sunday":null,"tuesday":[{"open":{"hour":8,"minute":0},"close":{"hour":17,"minute":0}}],"saturday":null,"thursday":[{"open":{"hour":8,"minute":0},"close":{"hour":17,"minute":0}}],"wednesday":[{"open":{"hour":8,"minute":0},"close":{"hour":17,"minute":0}}]},"current_status":"close"},"businessAttributes":null,"peopleAlsoSearch":null,"websiteScreenshotUrl":null,"subscriptionTier":"free","subscriptionStatus":"active","subscriptionStartDate":null,"subscriptionEndDate":null,"monthlyLeadCap":5,"leadsReceivedThisMonth":0,"currentMonthLeads":0,"monthlySpendCap":null,"spentThisMonth":"0","capResetDate":null,"trialEndsAt":null,"preferredCrashTypes":[],"preferredSeverities":[],"minLeadScore":0,"maxLeadRadius":50,"acceptsAfterHours":false,"preferredContactMethod":"EMAIL","notificationEmail":null,"notificationPhone":null,"emailNotifications":true,"smsNotifications":false,"rating":"4.6","averageRating":4.6,"reviewsCount":47,"reviewCount":47,"avgResponseTime":null,"averageResponseTime":null,"reviewsRefreshedAt":null,"profileViews":21,"leadsReceived":0,"totalLeadsReceived":0,"leadsContacted":0,"totalLeadsContacted":0,"leadsConverted":0,"totalLeadsSigned":0,"conversionRate":0,"totalRevenue":"0","rankingScore":0,"profileCompleteness":0,"status":"PENDING","isActive":true,"isPaused":false,"pausedAt":null,"pausedUntil":null,"pauseReason":null,"isVerified":false,"isFeatured":false,"createdAt":"2026-05-08T23:47:12.910Z","updatedAt":"2026-07-16T02:25:11.392Z","lastLoginAt":null,"lastActiveAt":"2026-05-08T23:47:12.910Z","userId":null,"reviews":[{"id":"da424c92-4433-4f44-8a7c-03021be49a3d","rating":5,"title":null,"content":"We contacted the office about doing a closing on some land that we knew they had closed on before so we thought it would be easier. Turns out, it was perfect. Shawn and his team made the whole process so smooth and we know that because the seller of the property was having some difficulties that were personal and Shawn and his team made them and us feel comfortable and at ease as we went through the whole process. From the time we started until all the paperwork was complete the transaction was smooth and easy. Thanks, Shawn and Team!!","reviewerName":"Luke Haggard","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSURuamZUZm9BRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURuamZUZm9BRRAB!2m1!1s0x0:0x68767b0b070805ba!3m1!1s2@1:CIHM0ogKEICAgIDnjfTfoAE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/102168423346952244210/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXM3IkMsVxQCZThUzpuNDUJyQEVHJlwGiDLAD58n5KKyOnZdJI=s64-c-rp-mo-ba3-br100","ownerAnswer":"Thank you so much for your thoughtful review! We’re delighted to hear that your closing experience was smooth and that our team could make everyone involved feel comfortable and at ease. We strive to handle each transaction with care, especially when unique challenges arise. It was a pleasure working with you, and we appreciate the trust you placed in us. Thanks again from all of us at the firm!","ownerTimestamp":"2025-03-16T09:45:00.000Z","reviewTimestamp":"2024-10-08T12:58:20.000Z","timeAgo":"a year ago","isLocalGuide":true,"reviewPhotos":{"images":null,"photosCount":1},"createdAt":"2026-05-08T23:47:12.951Z","updatedAt":"2026-05-08T23:47:12.951Z","lawyerId":"c669c97e-752d-45c5-a579-a4683bdc89e3","userId":null,"response":null},{"id":"0a8190e0-4a44-4786-b8f0-792bd363b4d0","rating":1,"title":null,"content":"I paid the initial fee of 300$ to consult with one of the lawyers. I was told that he was going to find some information out regarding some possible real estate legal action. I called the front desk 3 times in the course of a month and they always said they’d call me back when they figured out where the documents I needed were, but they never did. What was supposed to take 300$ and a week ended up being 600$+ and took a month","reviewerName":"Curtis Terry","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSUNkNGZQSTF3RRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNkNGZQSTF3RRAB!2m1!1s0x0:0x68767b0b070805ba!3m1!1s2@1:CIHM0ogKEICAgICd4fPI1wE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/110498839858927173057/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocILnzD_OcWNTm-xMKQV1lJD5C1mtYRe_B2zRSl93Hc2xvN8FA=s64-c-rp-mo-br100","ownerAnswer":"Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you've encountered. This situation is not in line with the standard of service we aim to provide.<br><br>We understand how disappointing it is when expectations aren't met, especially regarding time and cost. Your feedback is invaluable, and we will be thoroughly reviewing our processes to ensure better communication and transparency in the future.<br><br>We’d appreciate the opportunity to discuss this matter further with you and find a way to make it right. Please reach out to us directly at your earliest convenience. Your satisfaction is our priority, and we’re committed to addressing your concerns promptly.","ownerTimestamp":"2025-03-16T09:45:00.000Z","reviewTimestamp":"2024-02-15T21:08:10.000Z","timeAgo":"2 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T23:47:12.951Z","updatedAt":"2026-05-08T23:47:12.951Z","lawyerId":"c669c97e-752d-45c5-a579-a4683bdc89e3","userId":null,"response":null},{"id":"3f3edbc1-0e81-4d63-9f5b-c0b349cab32c","rating":5,"title":null,"content":"I had a closing with Thigpen, Thigpen, Engelthaler & Scott at their Athens location. Shelby is FANTASTIC! Everyone there was super friendly, prompt and overall great!","reviewerName":"Amanda White","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSURSX0p1cW1BRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURSX0p1cW1BRRAB!2m1!1s0x0:0x68767b0b070805ba!3m1!1s2@1:CIHM0ogKEICAgIDR_JuqmAE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/115808788758492293331/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjULxYthPk5U6EbZpk1aN1yj9S1eYrPcK47qb84nJX7rzbs6xz1I=s64-c-rp-mo-br100","ownerAnswer":"Thank you so much for sharing your experience! We're thrilled to hear that Shelby and the team at our Athens location made your closing process smooth and enjoyable. We take pride in providing friendly, prompt, and top-notch service to our clients. If you need anything in the future, don't hesitate to reach out. Thanks again for choosing us!","ownerTimestamp":"2025-03-16T09:45:00.000Z","reviewTimestamp":"2023-04-20T17:16:50.000Z","timeAgo":"2 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T23:47:12.951Z","updatedAt":"2026-05-08T23:47:12.951Z","lawyerId":"c669c97e-752d-45c5-a579-a4683bdc89e3","userId":null,"response":null},{"id":"12989324-469f-46b8-8237-05769bdb9918","rating":5,"title":null,"content":"Wonderful people very professional","reviewerName":"Michelle Harris","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSUM2X1pldElnEAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM2X1pldElnEAE!2m1!1s0x0:0x68767b0b070805ba!3m1!1s2@1:CIHM0ogKEICAgIC6_ZetIg%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/105478860499115087745/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocIJsEl4eL9LzLX3OnbcP7Uk72bmjzxXphcZesx3cSaieX9yjw=s64-c-rp-mo-ba3-br100","ownerAnswer":"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team. It’s our goal to always provide professional and attentive service to our clients. If you ever need anything in the future, please don’t hesitate to reach out. We appreciate your support!","ownerTimestamp":"2025-03-16T09:45:00.000Z","reviewTimestamp":"2021-09-11T05:35:18.000Z","timeAgo":"4 years ago","isLocalGuide":true,"reviewPhotos":{"images":null,"photosCount":10},"createdAt":"2026-05-08T23:47:12.951Z","updatedAt":"2026-05-08T23:47:12.951Z","lawyerId":"c669c97e-752d-45c5-a579-a4683bdc89e3","userId":null,"response":null},{"id":"19393423-5344-43eb-b3c6-86b290a96a73","rating":4,"title":null,"content":"Very Good Law Firm.\nThey dont mind running w/ the Big Dog's.\nWhen it gets Tuff& you call Thigpen.","reviewerName":"Joseph Greenhaw","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSURxbWZ5ZXF3RRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURxbWZ5ZXF3RRAB!2m1!1s0x0:0x68767b0b070805ba!3m1!1s2@1:CIHM0ogKEICAgIDqmfyeqwE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/110111813456780192190/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocINYhqsDZIwp1FaFxZp2i6QTLOgLAxz0GULSoA1gtC8fDqaQQ=s64-c-rp-mo-br100","ownerAnswer":"Thank you for your strong endorsement, Mr. Greenhaw! We're honored to be your go-to firm when the going gets tough. At Thigpen, we take pride in standing up for our clients, no matter the challenge. If you ever need us again, we're here to help. Thanks for trusting us with your legal needs!","ownerTimestamp":"2025-03-16T09:45:00.000Z","reviewTimestamp":"2021-07-13T08:09:20.000Z","timeAgo":"4 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":4},"createdAt":"2026-05-08T23:47:12.951Z","updatedAt":"2026-05-08T23:47:12.951Z","lawyerId":"c669c97e-752d-45c5-a579-a4683bdc89e3","userId":null,"response":null},{"id":"bd88600f-6038-4d6c-9115-5311a59f1b49","rating":5,"title":null,"content":"Always professional, friendly, and easy to work with all my transactions that have taken place there.","reviewerName":"April Shannon Realtor","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSUNxa05PMnJRRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNxa05PMnJRRRAB!2m1!1s0x0:0x68767b0b070805ba!3m1!1s2@1:CIHM0ogKEICAgICqkNO2rQE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/109984834487999268707/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXO4Odntcxza1zP_FqrHoRtehS_xmMbQVsJ_fFPDBm-J4aoi3s=s64-c-rp-mo-br100","ownerAnswer":"Thank you for your kind words! We're delighted to hear that you've consistently had positive experiences with us. Providing professional, friendly, and seamless service is what we strive for in every transaction. We truly appreciate your trust and look forward to working with you again in the future!","ownerTimestamp":"2025-03-16T09:45:00.000Z","reviewTimestamp":"2021-05-24T00:19:58.000Z","timeAgo":"4 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T23:47:12.951Z","updatedAt":"2026-05-08T23:47:12.951Z","lawyerId":"c669c97e-752d-45c5-a579-a4683bdc89e3","userId":null,"response":null},{"id":"1dff0eac-7846-4404-9028-35630b4fcb7e","rating":5,"title":null,"content":"They are amazing and answer any and all questions you may have about your loan and or deed when closing on your new home, we thoroughly enjoyed the ease of closing on our new home! It was a pleasant experience and one I will never forget being first time homebuyers/owners! Thank you thigpen and associates you truly made our day on the 20 of March!","reviewerName":"Christa Graham","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSUNjNDlmOEhnEAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNjNDlmOEhnEAE!2m1!1s0x0:0x68767b0b070805ba!3m1!1s2@1:CIHM0ogKEICAgICc49f8Hg%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/109334574772719367129/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXtK0Bnv4-KEwgUDAHVUR4jZYmrFK32lf06MAd1iCx9ZSN8bDjQ=s64-c-rp-mo-ba2-br100","ownerAnswer":"Thank you so much for your heartfelt review! We're thrilled to have been a part of your journey as first-time homebuyers. It's wonderful to hear that our team was able to answer all your questions and make your closing process smooth and memorable. We strive to make every experience as pleasant as possible, and we're honored to have been a part of such an important day for you. Congratulations on your new home, and if you ever need anything in the future, we're here to help!","ownerTimestamp":"2025-03-16T09:45:00.000Z","reviewTimestamp":"2020-03-31T18:39:30.000Z","timeAgo":"5 years ago","isLocalGuide":true,"reviewPhotos":{"images":null,"photosCount":1},"createdAt":"2026-05-08T23:47:12.951Z","updatedAt":"2026-05-08T23:47:12.951Z","lawyerId":"c669c97e-752d-45c5-a579-a4683bdc89e3","userId":null,"response":null},{"id":"5862fbde-f2eb-407f-aa47-d7781a2bb198","rating":5,"title":null,"content":"Did a cash real estate transaction and they were quick, efficient,and knowledgeable. Definitely recommend to anybody doing any kind of legal matter!","reviewerName":"Cassandra Nolan","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSUNzOVB6YnF3RRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNzOVB6YnF3RRAB!2m1!1s0x0:0x68767b0b070805ba!3m1!1s2@1:CIHM0ogKEICAgICs9PzbqwE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/101911626565553244350/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXjOqQGJX4D1PDsO7y86bKKcmmQqRitjZ90aDTm4t5Vs0QGHuY=s64-c-rp-mo-br100","ownerAnswer":"Thank you for your kind words! We're pleased to hear that your cash real estate transaction was handled quickly and efficiently by our knowledgeable team. Your recommendation means a lot to us, and we're here to assist with any legal matters you may have in the future. Thanks for trusting us with your business!","ownerTimestamp":"2025-03-16T09:45:00.000Z","reviewTimestamp":"2020-01-23T20:54:29.000Z","timeAgo":"6 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T23:47:12.951Z","updatedAt":"2026-05-08T23:47:12.951Z","lawyerId":"c669c97e-752d-45c5-a579-a4683bdc89e3","userId":null,"response":null},{"id":"ff4bcda0-d178-4682-9608-500736cfd5d1","rating":5,"title":null,"content":"I always have a good experience when I use this office!","reviewerName":"Meike Fisk","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSUQweXIyMjBnRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQweXIyMjBnRRAB!2m1!1s0x0:0x68767b0b070805ba!3m1!1s2@1:CIHM0ogKEICAgID0yr220gE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/107284021110942923559/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVvOMpLjRg0oHKJmUN4CJxQ3CyRKE8X31XoK4qq3IrQXaFtv1aCQQ=s64-c-rp-mo-br100","ownerAnswer":"Thank you for your continued trust in us! We're delighted to hear that you've consistently had good experiences with our office. It’s always a pleasure to work with you, and we look forward to assisting you with any future needs. Thanks for being a valued client!","ownerTimestamp":"2025-03-16T09:45:00.000Z","reviewTimestamp":"2019-10-31T17:20:47.000Z","timeAgo":"6 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":1},"createdAt":"2026-05-08T23:47:12.951Z","updatedAt":"2026-05-08T23:47:12.951Z","lawyerId":"c669c97e-752d-45c5-a579-a4683bdc89e3","userId":null,"response":null},{"id":"d4508b9f-e39f-4dcb-ae6d-f700c27e956a","rating":2,"title":null,"content":"I found staff friendly , but very disorganized. They turned a 30 minute signing, into a 5 hour ordeal.","reviewerName":"Thomas Green","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSURVbXA3VllREAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURVbXA3VllREAE!2m1!1s0x0:0x68767b0b070805ba!3m1!1s2@1:CIHM0ogKEICAgIDUmp7VYQ%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/109022386403891355880/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXJ-4nAUDdQM37TpG6AKR7Ni9v8pKfjRCPlmATT0xUad-bHO3OM=s64-c-rp-mo-br100","ownerAnswer":"Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your signing. While we're glad to hear that you found our staff friendly, we’re truly sorry that the process was not as smooth and efficient as it should have been.<br><br>We take your concerns seriously and will be reviewing our procedures to ensure that this doesn't happen again. Your experience is not reflective of the standard we strive for, and we appreciate your feedback as it helps us improve.<br><br>If you would be willing, we would love the opportunity to discuss this further and make things right. Please feel free to contact us directly at your earliest convenience.<br><br>Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our services.","ownerTimestamp":"2025-03-16T09:45:00.000Z","reviewTimestamp":"2019-08-20T15:30:32.000Z","timeAgo":"6 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T23:47:12.951Z","updatedAt":"2026-05-08T23:47:12.951Z","lawyerId":"c669c97e-752d-45c5-a579-a4683bdc89e3","userId":null,"response":null}],"intelligence":null}}