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After a lengthy hold, a woman picked up with her dog barking in the background while trying to tell my story. I was inquiring about a medical malpractice case resulting in the death of my mother. I felt she had no sympathy, warmth, organization or intelligent questions.  2 minutes into my story she asked me to read the cause of death on the death certificate. She put us on hold for 30 minutes, never came back and I felt that was her way of telling me they don't want the case. I felt it was very disrespectful and immature. When we called back to complain to the receptionist all she said was, \"OK\".","reviewerName":"Jess Perna","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT25WRmMwZFZabWRFVVRkb1dsUlVjbTVOZWs5dmJYYxAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WRmMwZFZabWRFVVRkb1dsUlVjbTVOZWs5dmJYYxAB!2m1!1s0x0:0xf59acd55fb608f0e!3m1!1s2@1:CAIQACodChtycF9oOnVFc0dVZmdEUTdoWlRUcm5Nek9vbXc%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/103968508791288950911/reviews?hl=en-US","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2026-01-15T00:43:59.000Z","timeAgo":"2 months ago","isLocalGuide":true,"createdAt":"2026-04-25T00:40:33.929Z","updatedAt":"2026-04-25T00:40:33.929Z","lawyerId":"4c02bbb0-eb3f-4e28-a6c5-27a19ad99e82","response":null},{"id":"73ea5a50-dd5f-462e-9afb-07680935d127","rating":5,"title":null,"content":"Dr. Fagel took on my case; he has a vast amount of knowledge for both medical & legal. His entire staff are all amazing & very helpful!! We are so happy to have this office help us!","reviewerName":"Yogirljayciee","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnTURRaWN5ajZ3RRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURRaWN5ajZ3RRAB!2m1!1s0x0:0xf59acd55fb608f0e!3m1!1s2@1:CIHM0ogKEICAgMDQicyj6wE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/113657826734008320080/reviews?hl=en-US","ownerAnswer":"We are deeply privileged that your family found our firm and allowed us to assist you during such a sensitive time. Please know that we are always here for you and your family. - Dr. Bruce G. Fagel","ownerTimestamp":"2025-08-16T04:54:34.000Z","reviewTimestamp":"2025-03-11T21:52:16.000Z","timeAgo":"a year ago","isLocalGuide":false,"createdAt":"2026-04-25T00:40:34.031Z","updatedAt":"2026-04-25T00:40:34.031Z","lawyerId":"4c02bbb0-eb3f-4e28-a6c5-27a19ad99e82","response":null},{"id":"9852fc01-45e4-438d-b6f3-0219d8c81275","rating":1,"title":null,"content":"Terrible service i have to call them to get updated on my dad case. They never reached out to us.","reviewerName":"jonathan jaimes","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSUR1dDZTNVBBEAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1dDZTNVBBEAE!2m1!1s0x0:0xf59acd55fb608f0e!3m1!1s2@1:CIHM0ogKEICAgIDut6S5PA%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/102245414565319953342/reviews?hl=en-US","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2022-08-31T22:24:59.000Z","timeAgo":"3 years ago","isLocalGuide":false,"createdAt":"2026-04-25T00:40:34.108Z","updatedAt":"2026-04-25T00:40:34.108Z","lawyerId":"4c02bbb0-eb3f-4e28-a6c5-27a19ad99e82","response":null},{"id":"bd821b8f-76b6-447f-8f55-8ee300f71ee2","rating":5,"title":null,"content":"Thank you Dr .Bruce G. Fagel an Ms. Fagel for your outstanding assistance for our son Paul, you guys were vary knowledgeable an highly professional, the outcome of this case was remarkable. From the day I first met Mr. Fagel’s assistant, he come to my home for an evaluation. He told me, if Mr.Fagel took my case My son will be set for the rest of my life, years later that’s exactly what happen. It Is completely remarkable an unbelievable an never doubted him not once because after researching for so long I knew that the Law Office Of Dr. Bruce G. Fagel was one of the most successful attorneys. Throughout this whole case Mr.Fagel was completely confident an had are case on lock, so thank you again an Million time more from me an my family to you an your team, we naw can provide are son a stabled home for the rest of his life along with all services he will need, We couldn’t of done it without you Dr. fagel thank you most appreciated","reviewerName":"Angelica Huerta","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSUQ2MmFtVUVBEAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ2MmFtVUVBEAE!2m1!1s0x0:0xf59acd55fb608f0e!3m1!1s2@1:CIHM0ogKEICAgID62amUEA%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/114866184974406853270/reviews?hl=en-US","ownerAnswer":"To say it was an honor to represent you during such a difficult time would be an understatement. Your case was truly close to our hearts, and I’m deeply grateful we were able to help bring some measure of justice during such a heartbreaking chapter in your life. Please know that we are always here for your son. - Dr. Bruce G. Fagel","ownerTimestamp":"2025-08-16T04:54:34.000Z","reviewTimestamp":"2021-10-04T17:31:34.000Z","timeAgo":"4 years ago","isLocalGuide":false,"createdAt":"2026-04-25T00:40:34.193Z","updatedAt":"2026-04-25T00:40:34.193Z","lawyerId":"4c02bbb0-eb3f-4e28-a6c5-27a19ad99e82","response":null}],"intelligence":null}}