{"success":true,"data":{"id":"d9300b5b-4543-44c3-9693-25f51feba41e","slug":"the-law-office-of-james-m-burns-pensacola-fl","name":"The Law Office of James M. Burns","firstName":null,"lastName":null,"firmName":"The Law Office of James M. 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By the time my court finally happened (almost 6 months of delay due to the courts not sending discovery items) he got it fully dismissed. The courts didnt even attempt to go to trial to pursue criminal charges which we were both prepared for and somewhat expecting. If I ever catch myself in a pickle again then I will 100% use him to be my attorney.\n10/10 recommend to a friend.","reviewerName":"Michael Gray","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2tKcE5UWjFZazlOYUc1TFYyTXlTVGhWTkZwdVFYYxAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tKcE5UWjFZazlOYUc1TFYyTXlTVGhWTkZwdVFYYxAB!2m1!1s0x0:0x8ab4f9499c61c8a6!3m1!1s2@1:CAIQACodChtycF9oOkJpNTZ1Yk9NaG5LV2MySThVNFpuQXc%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/106806423195739440611/reviews?hl=en-US","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2026-03-10T19:28:27.000Z","timeAgo":"5 days ago","isLocalGuide":true,"createdAt":"2026-05-08T22:48:25.216Z","updatedAt":"2026-05-08T22:48:25.216Z","lawyerId":"d9300b5b-4543-44c3-9693-25f51feba41e","response":null},{"id":"39291094-4ae1-4248-b680-d4b522a46c45","rating":5,"title":null,"content":"I’ve seen negative reviews and I’ve seen amazing reviews, let me tell yall my experience I got myself Burns as my lawyer my court case was coming up within a week maybe 2 and it was a felony vop in 2 counties for driving on a suspended license unknowingly! Mr burns worked his butt off to get me the outcome I was wanting, I was beyond scared I was terrified then there was Mr burns who gave me hope, kept his word! Mr.Burns my family and I truly appreciate how hard you worked for us! You are one of the greatest lawyers for criminal defense","reviewerName":"Ryan Forsyth","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2pScVVIRk9UMU5pZVdVM2JFWktZMmhQZDFoUmQzYxAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pScVVIRk9UMU5pZVdVM2JFWktZMmhQZDFoUmQzYxAB!2m1!1s0x0:0x8ab4f9499c61c8a6!3m1!1s2@1:CAIQACodChtycF9oOjRqUHFOT1NieWU3bEZKY2hPd1hRd3c%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/115337152946458579669/reviews?hl=en-US","ownerAnswer":" Ryan, I  was happy to get your felony vop warrants dismissed and your wrongful arrest for dwls (driving while licencse suspended ) dropped , Insurance company was good enough (geico) to step up and let court know they made error and did nt report you had Insurance  to Florida Departmkent of Highway Saftey, when you swithced carriers ,. Simple error had you heading to prison.  The judge on your case sent me a personal note thanking me also.<br>Thank , <br>  ","ownerTimestamp":"2026-03-02T09:08:11.000Z","reviewTimestamp":"2026-02-27T17:42:48.000Z","timeAgo":"2 weeks ago","isLocalGuide":false,"createdAt":"2026-05-08T22:48:25.216Z","updatedAt":"2026-05-08T22:48:25.216Z","lawyerId":"d9300b5b-4543-44c3-9693-25f51feba41e","response":null},{"id":"c0e294f4-0528-484f-a712-71c5924e4202","rating":5,"title":null,"content":"It was like we already knew him attorney James M. Burns. He is very kind and very sharp. He helped solve the dilemma very quickly. He is an awesome criminal defense attorney and the paralegal who sits in the front of the office she has a very home-like atmosphere. We can't wait to see you soon!!!","reviewerName":"JC Qutie","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2xKQlRtMTVOMFZ1U1cxQ1JWVmxRVTVaYURkeWFGRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKQlRtMTVOMFZ1U1cxQ1JWVmxRVTVaYURkeWFGRRAB!2m1!1s0x0:0x8ab4f9499c61c8a6!3m1!1s2@1:CAIQACodChtycF9oOlJBTm15N0VuSW1CRVVlQU5ZaDdyaFE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/111663005122387603627/reviews?hl=en-US","ownerAnswer":"thanks so much, such a pleasure to help you and your family ","ownerTimestamp":"2026-03-02T09:08:11.000Z","reviewTimestamp":"2026-02-24T22:45:26.000Z","timeAgo":"2 weeks ago","isLocalGuide":false,"createdAt":"2026-05-08T22:48:25.216Z","updatedAt":"2026-05-08T22:48:25.216Z","lawyerId":"d9300b5b-4543-44c3-9693-25f51feba41e","response":null},{"id":"f8ca677f-30e7-4dd1-8e9b-552e57b2ad55","rating":5,"title":null,"content":"Mr.Burnes is an excellent attorney. He handled my case with precision and professionalism. I've used him on more than one occasion, and he's been fantastic every time. I would highly recommend him for any criminal or family law matters.","reviewerName":"Roosevelt O","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT21oUmRYaE9lWGs1VkhZMGNUTlVNVEZwY21GbVZsRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oUmRYaE9lWGs1VkhZMGNUTlVNVEZwY21GbVZsRRAB!2m1!1s0x0:0x8ab4f9499c61c8a6!3m1!1s2@1:CAIQACodChtycF9oOmhRdXhOeXk5VHY0cTNUMTFpcmFmVlE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/115425996428145109724/reviews?hl=en-US","ownerAnswer":"thanks Roosevelt really glad could help get youu a favorable result .<br><br>JMB","ownerTimestamp":"2026-03-02T09:08:11.000Z","reviewTimestamp":"2026-02-06T14:48:24.000Z","timeAgo":"a month ago","isLocalGuide":true,"createdAt":"2026-05-08T22:48:25.216Z","updatedAt":"2026-05-08T22:48:25.216Z","lawyerId":"d9300b5b-4543-44c3-9693-25f51feba41e","response":null},{"id":"268b8100-1b89-42aa-90fe-9acc988f6d63","rating":5,"title":null,"content":"Mr. Burns is an excellent communicator and will give you extreme amounts of relief when it comes to a charge filed against you. He took on my case within days' notice of my court date. He is very positive, and makes you feel at ease that he can get your charges taken care of. I highly recommend Mr. Burns Attorney at Law for all of your legal needs.","reviewerName":"Joshua Howell","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2xjd01rWjZaVGhCU3pReU5HVnBaR1pPTURkeVoxRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xjd01rWjZaVGhCU3pReU5HVnBaR1pPTURkeVoxRRAB!2m1!1s0x0:0x8ab4f9499c61c8a6!3m1!1s2@1:CAIQACodChtycF9oOlcwMkZ6ZThBSzQyNGVpZGZOMDdyZ1E%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/111085476217345294097/reviews?hl=en-US","ownerAnswer":"Still working on getting everything dismissed Josh , <br>JMB ","ownerTimestamp":"2026-03-02T09:08:11.000Z","reviewTimestamp":"2026-01-31T19:48:39.000Z","timeAgo":"a month ago","isLocalGuide":false,"createdAt":"2026-05-08T22:48:25.216Z","updatedAt":"2026-05-08T22:48:25.216Z","lawyerId":"d9300b5b-4543-44c3-9693-25f51feba41e","response":null},{"id":"e9b988bc-ffab-4e36-b5fa-8f7058127d83","rating":1,"title":null,"content":"If I could give a zero- I would. RUN FAR AWAY!!!!\nThe firm of Mr. Burns took $6,500 from me under the guise that he would represent me in my divorce and custody case. Specifically, he was hired to ensure that I would be able to see my son for the holidays or at the very least by his 12th birthday in January. After taking my money and filing an appearance in my case, they did literally nothing. I NEVER ONCE met or talked to Mr. Burns directly. Instead, his staff (who were chronically absent themselves) exploited my desperation and when I advised them that had I seen the terrible reviews BEFORE I hired them, I would have NEVER trusted them. The paralegal responded by telling me about their disgruntled clients and employees to solicit my sympathy and manipulate me into continuing to retain them, which I did until the Air Tag fail. Mr. Burns does not have a voicemail, and you cannot leave a message for him directly and each time I called, the voicemails of the employees who are listed, are always full so you can't leave a message. The firm doesn't even have their own email!!!!!!!! My goodness and willingness to be understanding has cost me the ability to see my son. They refuse to take themselves off of my case and will not return my money even though they have literally provided ZERO work on my case other than calling me with excuses and filing an appearance. Even after I gave them evidence that my abusive husband was tracking me with an air tag, mid- sentence with the paralegal, Mr. Burns left the room and literally did nothing, which resulted in my not seeing my son for the holidays or his 12th birthday. BELIEVE THE REVIEWS- I am filing a report with the bar today.","reviewerName":"Jess Gibson","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT21velpEa3pVSGh3Tlc1R2JXaHhjMkpMUVcxT1gwRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21velpEa3pVSGh3Tlc1R2JXaHhjMkpMUVcxT1gwRRAB!2m1!1s0x0:0x8ab4f9499c61c8a6!3m1!1s2@1:CAIQACodChtycF9oOmozZDkzUHhwNW5GbWhxc2JLQW1OX0E%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/108223885684221728755/reviews?hl=en-US","ownerAnswer":"Mrs. Gibson,<br><br>I am sorry that you are dissatisfied with the outcome and timing of your matter. Our firm was retained during the final stages of your divorce, and at no point did we guarantee—or ethically could we guarantee—the results you were seeking. As discussed prior to engagement, divorce proceedings and related issues often take time and are not resolved within a few weeks.<br><br>I am also confused by certain statements in your review. You indicate that you “never once met or talked to Mr. Burns directly,” yet you later state that Mr. Burns entered and exited the room during a meeting with our paralegal during one of your phone calls. Additionally, your claim that the firm does not have its own email is inaccurate. Our office email was used extensively throughout your case, including for the transmission of your retainer agreement and ongoing correspondence. We have well over 100 emails from you on file. Because you were not in the state at the time of retention, much of our communication necessarily occurred electronically.<br><br>While we respect every client’s right to share their experience, we believe your review does not accurately reflect the services provided or the circumstances of your representation.","ownerTimestamp":"2026-02-16T09:08:11.000Z","reviewTimestamp":"2026-01-07T00:00:18.000Z","timeAgo":"2 months ago","isLocalGuide":false,"createdAt":"2026-05-08T22:48:25.216Z","updatedAt":"2026-05-08T22:48:25.216Z","lawyerId":"d9300b5b-4543-44c3-9693-25f51feba41e","response":null},{"id":"e6ab1d16-da61-4206-a3d4-e3333ed8eac7","rating":1,"title":null,"content":"I paid this attorney $4,500, and he showed up to my case completely unprepared after having 11 weeks to get ready. He didn’t know basic details about my charges — he literally had to Google the difference between burglary and theft right in front of me. That alone tells you everything you need to know.\n\nHis office was a mess, and so was he. When I first met him, he was wearing socks with a blood stain, and at court his suit was wrinkled and covered in animal hair. Zero professionalism, zero preparation, zero confidence.\n\nWe had to sit in a conference room for almost an hour just to go through paperwork because he was so unorganized and had no idea what he was walking into. Even in the lobby he raised his voice at me, which was totally unacceptable.\n\nI honestly feel like he took my money and gave me the bare minimum effort, and because of that I didn’t get the representation I deserved. Absolutely would not recommend him to anyone.\n\nUse this guy if you want to look like Willy Lump Lump.","reviewerName":"Sagu 251","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2s5d2QyUjJTV0pKV1ZsaFdIUXpSMWhQTlUwNU9GRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5d2QyUjJTV0pKV1ZsaFdIUXpSMWhQTlUwNU9GRRAB!2m1!1s0x0:0x8ab4f9499c61c8a6!3m1!1s2@1:CAIQACodChtycF9oOk9wd2R2SWJJWVlhWHQzR1hPNU05OFE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/108496006298486155090/reviews?hl=en-US","ownerAnswer":"We take client feedback seriously, but the statements in this review do not accurately reflect the representation provided.<br><br>Your matter involved criminal charges that required review of discovery, applicable statutes, and potential sentencing exposure. Any discussion regarding the distinction between offenses was part of explaining the law and possible outcomes, not a lack of preparation. At no point was your case approached without preparation or diligence.<br><br>The assertions regarding my appearance and conduct are simply untrue and appear intended to demean rather than describe the legal services provided. Likewise, characterizing time spent reviewing paperwork and strategy as “disorganization” misrepresents the purpose of those discussions, which were conducted to ensure you understood the process and your options.<br><br>Legal outcomes are influenced by many factors, including the facts of the case, prior history, and prosecutorial discretion. No attorney can ethically guarantee a specific result, and dissatisfaction with an outcome does not equate to inadequate representation.<br><br>While I respect your right to express your opinion, I strongly disagree with the portrayal of my professionalism and effort in this matter.","ownerTimestamp":"2026-02-16T09:08:11.000Z","reviewTimestamp":"2025-11-26T23:10:21.000Z","timeAgo":"3 months ago","isLocalGuide":true,"createdAt":"2026-05-08T22:48:25.216Z","updatedAt":"2026-05-08T22:48:25.216Z","lawyerId":"d9300b5b-4543-44c3-9693-25f51feba41e","response":null},{"id":"efbd42f7-8586-468a-be32-bb7d9bdf6099","rating":1,"title":null,"content":"James Burns, not only did not file\nMy paperwork after having months to do so. He called everyone the wrong names in court and was confused as to what was even going on. Called the plaintiff the wrong name and wrong information. Even the judge was confused. I then got a sanction myself because his office wouldn’t file my paperwork. Had to find another lawyer and then James Burns kept the five grand I had to use to retain him even after they dropped the ball on my case. I wouldn’t use him again if he was the last lawyer on earth.","reviewerName":"Morgan Rada","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT20xR1Z6TnRjVzlpWjFaelppMVdSSFZTTkRKek1WRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT20xR1Z6TnRjVzlpWjFaelppMVdSSFZTTkRKek1WRRAB!2m1!1s0x0:0x8ab4f9499c61c8a6!3m1!1s2@1:CAIQACodChtycF9oOm1GVzNtcW9iZ1ZzZi1WRHVSNDJzMVE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/117617780630757106182/reviews?hl=en-US","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-11-18T11:15:43.000Z","timeAgo":"3 months ago","isLocalGuide":false,"createdAt":"2026-05-08T22:48:25.216Z","updatedAt":"2026-05-08T22:48:25.216Z","lawyerId":"d9300b5b-4543-44c3-9693-25f51feba41e","response":null},{"id":"1798d7da-b388-426d-a80e-0bdbab1d404d","rating":5,"title":null,"content":"Amazing! Mr Burns had one day notice of my injunction and took it on, and won! Not only did he allow me to keep my job because of it being dropped, but also gave me hope to see my daughter in the future. All his office staff seem very eager to help and willing to listen. Will not trust anyone else when it comes to my lawyer needs!!","reviewerName":"Kevin Uher","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2poMWQwMU9NMHhOUVVsaFZrdHZXREJVYTFsRlZsRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2poMWQwMU9NMHhOUVVsaFZrdHZXREJVYTFsRlZsRRAB!2m1!1s0x0:0x8ab4f9499c61c8a6!3m1!1s2@1:CAIQACodChtycF9oOjh1d01OM0xNQUlhVktvWDBUa1lFVlE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/103872971092320233229/reviews?hl=en-US","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-11-01T13:37:13.000Z","timeAgo":"4 months ago","isLocalGuide":false,"createdAt":"2026-05-08T22:48:25.216Z","updatedAt":"2026-05-08T22:48:25.216Z","lawyerId":"d9300b5b-4543-44c3-9693-25f51feba41e","response":null},{"id":"186c52d2-e0a8-45bf-aed8-d71a38fe7f8e","rating":5,"title":null,"content":"Mr. Burns and Debbie helped me through a difficult time. They were great! I was clear in ohio, they kept me up to date and  help me get what I wanted. Thank you.","reviewerName":"Taff T","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2tsT1EwWnhWakJVVldzNWMwMVRaRTlIV0dONmRsRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsT1EwWnhWakJVVldzNWMwMVRaRTlIV0dONmRsRRAB!2m1!1s0x0:0x8ab4f9499c61c8a6!3m1!1s2@1:CAIQACodChtycF9oOklOQ0ZxVjBUVWs5c01TZE9HWGN6dlE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/116735953591603894466/reviews?hl=en-US","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-07-23T23:23:38.000Z","timeAgo":"7 months ago","isLocalGuide":false,"createdAt":"2026-05-08T22:48:25.216Z","updatedAt":"2026-05-08T22:48:25.216Z","lawyerId":"d9300b5b-4543-44c3-9693-25f51feba41e","response":null}],"intelligence":null}}