{"success":true,"data":{"id":"da78a924-121d-4677-9c15-6b1457be0b6c","slug":"pacific-northwest-family-law-kennewick-wa","name":"Pacific Northwest Family Law","firstName":null,"lastName":null,"firmName":"Pacific Northwest Family Law","email":null,"phone":"+1509-572-3700","website":"https://pnwfamilylaw.com/","headshotUrl":null,"photoUrl":null,"logoUrl":null,"address":"1359 Columbia Park Trail","address2":null,"city":"Richland","county":null,"state":"WA","zipCode":"99352","latitude":46.2375605,"longitude":-119.2310591,"serviceCounties":[],"serviceCities":[],"specialties":[],"barNumber":null,"barState":"CO","licenseDate":null,"verified":false,"verifiedAt":null,"verifiedBy":null,"practiceAreas":[],"yearsExperience":0,"casesWon":0,"totalSettlements":null,"bio":null,"tagline":null,"consultationFee":null,"education":[],"awards":[],"caseResults":[],"faqs":[],"googleDescription":"1359 Columbia Park Trail, Richland, WA 99352","googleCategory":"Family law attorney","googleCategoryIds":["law_firm","lawyer","legal_services","trial_attorney"],"googlePlaceId":"ChIJT8Q1mvZ5mFQR_KboCpRcoJ4","googleCid":"11430237645174253308","googleMapsUrl":null,"isClaimed":true,"totalPhotos":116,"workHours":{"timetable":{"friday":[{"open":{"hour":8,"minute":0},"close":{"hour":17,"minute":0}}],"monday":[{"open":{"hour":8,"minute":0},"close":{"hour":17,"minute":0}}],"sunday":null,"tuesday":[{"open":{"hour":8,"minute":0},"close":{"hour":17,"minute":0}}],"saturday":null,"thursday":[{"open":{"hour":8,"minute":0},"close":{"hour":17,"minute":0}}],"wednesday":[{"open":{"hour":8,"minute":0},"close":{"hour":17,"minute":0}}]},"current_status":"close"},"businessAttributes":null,"peopleAlsoSearch":null,"websiteScreenshotUrl":null,"subscriptionTier":"free","subscriptionStatus":"active","subscriptionStartDate":null,"subscriptionEndDate":null,"monthlyLeadCap":5,"leadsReceivedThisMonth":0,"currentMonthLeads":0,"monthlySpendCap":null,"spentThisMonth":"0","capResetDate":null,"trialEndsAt":null,"preferredCrashTypes":[],"preferredSeverities":[],"minLeadScore":0,"maxLeadRadius":50,"acceptsAfterHours":false,"preferredContactMethod":"EMAIL","notificationEmail":null,"notificationPhone":null,"emailNotifications":true,"smsNotifications":false,"rating":"4","averageRating":4,"reviewsCount":237,"reviewCount":237,"avgResponseTime":null,"averageResponseTime":null,"reviewsRefreshedAt":null,"profileViews":44,"leadsReceived":0,"totalLeadsReceived":0,"leadsContacted":0,"totalLeadsContacted":0,"leadsConverted":0,"totalLeadsSigned":0,"conversionRate":0,"totalRevenue":"0","rankingScore":0,"profileCompleteness":0,"status":"PENDING","isActive":true,"isPaused":false,"pausedAt":null,"pausedUntil":null,"pauseReason":null,"isVerified":false,"isFeatured":false,"createdAt":"2026-04-24T17:08:00.478Z","updatedAt":"2026-09-17T13:48:08.450Z","lastLoginAt":null,"lastActiveAt":"2026-04-24T17:08:00.478Z","userId":null,"reviews":[{"id":"8d5ec2da-9cf8-467a-bcd9-7fed65c3681a","rating":5,"title":null,"content":"Karina helped me with my custody battle. She was very open and communicative throughout the whole process. She made me feel more comfortable and confident in dealing with the courts. She wasn’t trying to just take my money but wanted what was best for my children and to get everything finalized in a timely manner. I am very happy with the outcome.","reviewerName":"Jessica Booth","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT21kM2JFWjBNMGRUWDNaa1NqZDFkbWhsZFcxck9HYxAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kM2JFWjBNMGRUWDNaa1NqZDFkbWhsZFcxck9HYxAB!2m1!1s0x0:0x9ea05c940ae8a6fc!3m1!1s2@1:CAIQACodChtycF9oOmd3bEZ0M0dTX3ZkSjd1dmhldW1rOGc%7C0coOudLaEcI%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/111892043431675771004/reviews?hl=en-US","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-09-22T19:08:25.000Z","timeAgo":"5 months ago","isLocalGuide":false,"createdAt":"2026-04-24T17:08:00.558Z","updatedAt":"2026-04-24T17:08:00.558Z","lawyerId":"da78a924-121d-4677-9c15-6b1457be0b6c","response":null},{"id":"972f093e-525b-40fe-97cb-5e010e8cbacb","rating":1,"title":null,"content":"Would not recommend this firm, take business else where worked with scott kinshilla if you would call it that. TOOK my 3800 retainer, showed a lack of professionalism by sending me another client’s information dna test and other requirements, didn’t hear from him in weeks just to update me with a email that that previous email file was for someone else. Then followed to CHARGE me for that email. Didn’t file my case after 3-4 months. Spoke with the firm about switching attorneys or getting a refund. Didn’t get any email back, just a call with Scott basically saying either he represents me or I can terminate their services. Lack of communication overall terrible experience. After not filing charging me for emails that didn’t have anything to do with my case he asked for another 2500 after three months of not filing a case or any communication on what my case needed to move forward","reviewerName":"martin figueroa","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2pWMFQzUkpSMU5tUnpkNVQxa3haVU52V2prNWRHYxAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWMFQzUkpSMU5tUnpkNVQxa3haVU52V2prNWRHYxAB!2m1!1s0x0:0x9ea05c940ae8a6fc!3m1!1s2@1:CAIQACodChtycF9oOjV0T3RJR1NmRzd5T1kxZUNvWjk5dGc%7C0cmX0wpbtvb%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/114076640946803049682/reviews?hl=en-US","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-09-17T02:44:12.000Z","timeAgo":"5 months ago","isLocalGuide":false,"createdAt":"2026-04-24T17:08:00.660Z","updatedAt":"2026-04-24T17:08:00.660Z","lawyerId":"da78a924-121d-4677-9c15-6b1457be0b6c","response":null},{"id":"e258893a-4a11-45fc-967e-e7e891b71690","rating":1,"title":null,"content":"This place is a joke! DO NOT retain this firm, from someone who has dealt with multiple Firms in the area this by far was the worst one! Scott is a horrible attorney and had to go as far as reporting them to the Board","reviewerName":"Jared Barber","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT21FMU5YaFVSVU16ZUZSM2EwSnFlVEJRWDE5RE9IYxAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21FMU5YaFVSVU16ZUZSM2EwSnFlVEJRWDE5RE9IYxAB!2m1!1s0x0:0x9ea05c940ae8a6fc!3m1!1s2@1:CAIQACodChtycF9oOmE1NXhURUMzeFR3a0JqeTBQX19DOHc%7C0cPKXmgQcIW%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/113852808281470499074/reviews?hl=en-US","ownerAnswer":"We’re truly sorry to hear that you had such a negative impression of our firm. This is certainly not the experience we want any client to have, and we take all feedback seriously.<br><br>Because this review includes strong allegations and references to a specific attorney, we’re limited in what we can discuss publicly. However, we are committed to upholding the highest standards of ethics and professionalism. If you have concerns you'd like to discuss directly or believe there was a misunderstanding, we encourage you to contact our office.<br><br>We wish you the best moving forward and appreciate that you took the time to share your perspective.","ownerTimestamp":"2025-08-16T02:00:44.000Z","reviewTimestamp":"2025-07-05T16:54:10.000Z","timeAgo":"8 months ago","isLocalGuide":false,"createdAt":"2026-04-24T17:08:00.758Z","updatedAt":"2026-04-24T17:08:00.758Z","lawyerId":"da78a924-121d-4677-9c15-6b1457be0b6c","response":null},{"id":"d563562a-1b30-4ca1-9a0d-e183b86a2891","rating":1,"title":null,"content":"If I could give zero stars, I would. Do not recommend under any circumstances. You’re better off representing yourself, in my opinion. The communication from this firm is absolutely horrendous. We went through three different attorneys and it took them 10 months just to open our case.","reviewerName":"Nikki N.","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VNcVF1NEtvNG9EVkxBEAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VNcVF1NEtvNG9EVkxBEAE!2m1!1s0x0:0x9ea05c940ae8a6fc!3m1!1s2@1:CIHM0ogKEMqQu4Ko4oDVLA%7CCgwI6ZXfwQYQ-IjMiAE%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/104679877680592712317/reviews?hl=en-US","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-05-29T02:48:09.000Z","timeAgo":"9 months ago","isLocalGuide":false,"createdAt":"2026-04-24T17:08:00.864Z","updatedAt":"2026-04-24T17:08:00.864Z","lawyerId":"da78a924-121d-4677-9c15-6b1457be0b6c","response":null},{"id":"20cd451f-7d40-4568-99a4-c8e07e282f7b","rating":1,"title":null,"content":"I went in looking to book with a lawyer but the front desk was unattended even after waiting for more than half an hour intermittently ringing the bell at the front. I came back the next day at a different time as I have worked front desk and am aware people may be short staffed and everyone has to have a lunch/breaks. No one was there again even after waiting and ringing the bell as I had the day prior. They seem extremely disorganized from every attempt and the wider community rumors hold them in low regard for a reason. I’m glad I took my case elsewhere and I suggest everyone else does the same.","reviewerName":"SmileyLightbulb","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VKbTRxZl95aVp5QnJnRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VKbTRxZl95aVp5QnJnRRAB!2m1!1s0x0:0x9ea05c940ae8a6fc!3m1!1s2@1:CIHM0ogKEJm4qf_yiZyBrgE%7CCgwI2tDvwAYQuNS4owM%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/102966155471637706792/reviews?hl=en-US","ownerAnswer":"We're very sorry to hear about your experience and sincerely apologize that you were not greeted or assisted during your visits. This is not the impression we want to leave with anyone seeking help, and we understand how frustrating it must have been to feel ignored—especially after making the effort to return a second time.<br><br>While staffing issues or scheduling gaps can occasionally occur, it’s our responsibility to ensure our front office remains welcoming and responsive at all times. We appreciate your grace in recognizing that teams can be short-staffed, and we deeply regret that we did not meet even that basic expectation.<br><br>We take your feedback seriously and are reviewing our front desk procedures to ensure this doesn't happen again. Thank you for sharing your experience and helping us improve.","ownerTimestamp":"2025-08-16T02:00:44.000Z","reviewTimestamp":"2025-05-07T23:10:18.000Z","timeAgo":"10 months ago","isLocalGuide":false,"createdAt":"2026-04-24T17:08:00.951Z","updatedAt":"2026-04-24T17:08:00.951Z","lawyerId":"da78a924-121d-4677-9c15-6b1457be0b6c","response":null},{"id":"7adaf764-16d0-4dbe-bc44-933da0f64528","rating":4,"title":null,"content":"I been trying to get ahold of you guys. I called 6 times. You guys called me back, and I missed your call, and you haven't called back. When do you guys call people back to return their message","reviewerName":"Cody McKeown","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnTUNvMzlxTUxBEAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNvMzlxTUxBEAE!2m1!1s0x0:0x9ea05c940ae8a6fc!3m1!1s2@1:CIHM0ogKEICAgMCo39qMLA%7CCgsIuc-WwAYQ4NW0NQ%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/111657453695610749439/reviews?hl=en-US","ownerAnswer":"Thank you so much for your review—and for your persistence in trying to reach us. We’re sorry we haven’t been able to connect with you yet. That’s not the kind of experience we want to create for potential clients, and we appreciate you bringing it to our attention.<br><br>We typically return messages the same or next business day, but clearly something went wrong here. If you’re still looking to speak with someone, please feel free to call us at (509) 572-3700 or email us at info@pnwfamilylaw.com so we can get you scheduled right away.<br><br>We’d love the chance to assist you and make things right.","ownerTimestamp":"2025-08-16T02:00:44.000Z","reviewTimestamp":"2025-04-21T02:04:41.000Z","timeAgo":"10 months ago","isLocalGuide":true,"createdAt":"2026-04-24T17:08:01.031Z","updatedAt":"2026-04-24T17:08:01.031Z","lawyerId":"da78a924-121d-4677-9c15-6b1457be0b6c","response":null},{"id":"30ec1934-c615-4050-be2e-bfa0d2d6fb02","rating":1,"title":null,"content":"Where is the zero star option when you need it. You’d be better off buying anything else but these services. One could donate money and it would be more approiate used vs wasting it here. My friend recommended this firm. I told her she was wrong.","reviewerName":"Amy Brabender","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnTURJOUlPN0RnEAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURJOUlPN0RnEAE!2m1!1s0x0:0x9ea05c940ae8a6fc!3m1!1s2@1:CIHM0ogKEICAgMDI9IO7Dg%7CCgsI6ZfQvwYQqNrHcQ%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/116770341229507121531/reviews?hl=en-US","ownerAnswer":"We’re sorry to hear that your experience—or your impression of our firm—led to such disappointment. We truly appreciate that you came to us based on a friend’s recommendation, and it’s disheartening to know we did not meet your expectations.<br><br>While we can’t address specifics without more context, we take all feedback seriously and are constantly working to improve how we serve clients. If there’s anything you’d like to discuss or clarify further, we’d welcome the opportunity to speak with you directly.<br><br>Thank you for taking the time to share your perspective.","ownerTimestamp":"2025-08-16T02:00:44.000Z","reviewTimestamp":"2025-04-07T17:31:21.000Z","timeAgo":"11 months ago","isLocalGuide":false,"createdAt":"2026-04-24T17:08:01.114Z","updatedAt":"2026-04-24T17:08:01.114Z","lawyerId":"da78a924-121d-4677-9c15-6b1457be0b6c","response":null},{"id":"db748504-4325-4323-aa4e-bc573166b891","rating":5,"title":null,"content":"Karina and the whole team have had my back and my best interests in a really contentious situation. They kept cool and professional and won our day in court. So thankful!","reviewerName":"K P","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnTUNRdXVDRzhRRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNRdXVDRzhRRRAB!2m1!1s0x0:0x9ea05c940ae8a6fc!3m1!1s2@1:CIHM0ogKEICAgMCQuuCG8QE%7CCgsIp_2XvgYQkOWhKg%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/117523749175439517237/reviews?hl=en-US","ownerAnswer":"Thank you so much for your kind words! We’re thrilled to hear that Karina and the team were able to support you through a difficult and contentious situation. Staying calm, focused, and client-centered—especially during high-stress moments—is exactly what we strive for. We’re so glad to have earned your trust and helped you achieve a successful outcome. Thank you again for choosing us!","ownerTimestamp":"2025-08-16T02:00:44.000Z","reviewTimestamp":"2025-03-03T19:10:31.000Z","timeAgo":"a year ago","isLocalGuide":false,"createdAt":"2026-04-24T17:08:01.206Z","updatedAt":"2026-04-24T17:08:01.206Z","lawyerId":"da78a924-121d-4677-9c15-6b1457be0b6c","response":null},{"id":"ac6862ec-5f69-4a6a-a54c-16694b74196a","rating":5,"title":null,"content":"PNW has been absolutely amazing and accommodating. She took her time to explain to me the process for my divorce and completely put me at ease. I’m grateful she was able to go through this life changing process with me and I would have wanted it any other way. Thank you!","reviewerName":"Marcela Garcia","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnTUNRMktuSnJRRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNRMktuSnJRRRAB!2m1!1s0x0:0x9ea05c940ae8a6fc!3m1!1s2@1:CIHM0ogKEICAgMCQ2KnJrQE%7CCgwI3cCNvgYQqL285wE%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/114358909881849389342/reviews?hl=en-US","ownerAnswer":"Thanks. Our clients are awesome!!!","ownerTimestamp":"2025-06-16T02:00:44.000Z","reviewTimestamp":"2025-03-01T19:30:37.000Z","timeAgo":"a year ago","isLocalGuide":false,"createdAt":"2026-04-24T17:08:01.309Z","updatedAt":"2026-04-24T17:08:01.309Z","lawyerId":"da78a924-121d-4677-9c15-6b1457be0b6c","response":null},{"id":"4a7ed2c2-9dc5-40e0-a2ac-2ff4f0703425","rating":5,"title":null,"content":"They we’re really helpful always updated me with my case when something came up  thank you PNW family","reviewerName":"Aday","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnTURndjYtWnp3RRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURndjYtWnp3RRAB!2m1!1s0x0:0x9ea05c940ae8a6fc!3m1!1s2@1:CIHM0ogKEICAgMDgv6-ZzwE%7CCgwI5ueIvgYQ8IiK6gI%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/110019996333155969433/reviews?hl=en-US","ownerAnswer":"Thank you so much for your thoughtful review! Keeping our clients informed and supported throughout their case is one of our top priorities, and we’re so glad to hear that made a difference for you. We appreciate your trust in Pacific Northwest Family Law and were honored to assist you!","ownerTimestamp":"2025-08-16T02:00:44.000Z","reviewTimestamp":"2025-02-28T22:08:38.000Z","timeAgo":"a year ago","isLocalGuide":false,"createdAt":"2026-04-24T17:08:01.398Z","updatedAt":"2026-04-24T17:08:01.398Z","lawyerId":"da78a924-121d-4677-9c15-6b1457be0b6c","response":null}],"intelligence":null}}