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Despite being states apart, Jon consistently kept me informed, answered all my questions, and clearly explained each step of the process. He anticipated challenges and always provided a thoughtful plan to address them, which brought me peace of mind throughout the case. During one of the most overwhelming times in my life, Jon made me feel heard and valued all while advocating for the best possible outcome. 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A friend recommended O’Steen MacLeod off a reputation for being good humans and effective lawyers. She was right! Monica Malhotra and Phil Lapointe handled the case for me with paralegals Sandy and Hailey.\n\nIt was always a pleasure to speak to them, even when the subject matter was stressful. They were honest, kind and responsive, as well as competent. The other party was underinsured and I definitely would have been left in a terrible position had it not been for this team. I wouldn’t have even known to push back on the insurance company. I highly recommend them for anyone in a similar situation!","reviewerName":"Sofia Richards","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2xCbVlubG9kMTlSU1hnMFgwSmxPV2xYYkVkbE5YYxAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCbVlubG9kMTlSU1hnMFgwSmxPV2xYYkVkbE5YYxAB!2m1!1s0x0:0xdbbb40881874f80c!3m1!1s2@1:CAIQACodChtycF9oOlBmYnlod19RSXg0X0JlOWlXbEdlNXc%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/117189213642866352059/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocJoSYoJW-0crO3zqOEQQx1gT_vJfmMsbbfNqD8R34Y2g_nwDw=s64-c-rp-mo-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-09-29T18:31:18.000Z","timeAgo":"5 months ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-04-24T23:45:01.466Z","updatedAt":"2026-04-24T23:45:01.466Z","lawyerId":"18efc164-a571-4bb3-8325-06d472eef1d0","userId":null,"response":null},{"id":"aad0a6ba-5963-41d9-aac8-d5c2ad2dc56b","rating":5,"title":null,"content":"A while back I was rear ended on the I 17 and rolled down the median for 100 yards or so. I tried to deal with the insurance company reasonably and fairly. All they wanted to do was roadblock me and not pay for the damages. After putting about 30 hours into phone calls and emails I decided to get representation. Monica Malhotra was excellent with communication, process, and getting the job done! I also appreciated her availability and demeanor on the phone. 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Throughout our representation, she went above and beyond to understand the specific context, questions, challenges, and concerns facing our family. She advocates, communicates, and shows up consistently for her clients - and is deeply driven to secure the best outcome possible. Her willingness to listen, fight for, and care for her clients, while delivering results sets her apart as an attorney. She is a thoughtful attorney and a good human who cares about the details. We are grateful for the difference Monica, along with the entire team, have made in our lives.","reviewerName":"Ellie","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2w4M05taFNkMU5xUVZKcFVubGpWVWR5U1hwaVJVRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w4M05taFNkMU5xUVZKcFVubGpWVWR5U1hwaVJVRRAB!2m1!1s0x0:0xdbbb40881874f80c!3m1!1s2@1:CAIQACodChtycF9oOl83NmhSd1NqQVJpUnljVUdySXpiRUE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/103688577533234211990/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocK-WXf8cqJZRwXDxHsLsXx3tai1mWC93jzPV48m6itNMZuvtg=s64-c-rp-mo-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-08-28T17:53:01.000Z","timeAgo":"6 months ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-04-24T23:45:01.642Z","updatedAt":"2026-04-24T23:45:01.642Z","lawyerId":"18efc164-a571-4bb3-8325-06d472eef1d0","userId":null,"response":null},{"id":"8110e059-8688-4b1f-a6ff-86c099b3e2c4","rating":5,"title":null,"content":"I was passed on to Osteen from my Phoenix lawyer for no reason,it's ok because I was blessed having Monica Malhotra,she was on top of my case I was very pleased, she would answer my phone calls a return of as soon as possible, i recommend John Osteen and the whole law firm,thank you","reviewerName":"Roberto Dorame","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT210ZlpDMWhTMVpCUkhKRVZFUm5iRnAyTFVNdFUwRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210ZlpDMWhTMVpCUkhKRVZFUm5iRnAyTFVNdFUwRRAB!2m1!1s0x0:0xdbbb40881874f80c!3m1!1s2@1:CAIQACodChtycF9oOmtfZC1hS1ZBRHJEVERnbFp2LUMtU0E%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/102808507135434829024/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocL1IT7uj-TO75ClacRQFeCIo6XXpD5f9ErMnic6Eja-lKE7og=s64-c-rp-mo-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-08-14T18:53:35.000Z","timeAgo":"7 months ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-04-24T23:45:01.727Z","updatedAt":"2026-04-24T23:45:01.727Z","lawyerId":"18efc164-a571-4bb3-8325-06d472eef1d0","userId":null,"response":null},{"id":"f2ca0340-efab-4e99-ad39-3aedf72db8ab","rating":5,"title":null,"content":"I recently had outstanding representation from Lincoln Combs and Monica Malhotra.  Both represented me in an auto injury accident and successfully negotiated a very favorable and amazing settlement.\n\nDuring the process, I felt I could trust both Lincoln and Monica. They were extremely professional, informative, and always very responsive. I also appreciated how personable they were!  They were truly the nicest individuals.\n\nMy case was handled with care, always as a priority, and very quickly.\n\nI cannot express enough gratitude for the exceptional legal support I received.\nThank you Lincoln and Monica. I highly recommend you both to anyone in need of very skilled, confident, and outstanding lawyers, such as yourselves.","reviewerName":"Karrie Steinbrenner","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2s1TldFeG5RVFl0VlhSVGQzZHhkRUpmWjJreFkzYxAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1TldFeG5RVFl0VlhSVGQzZHhkRUpmWjJreFkzYxAB!2m1!1s0x0:0xdbbb40881874f80c!3m1!1s2@1:CAIQACodChtycF9oOk5NWExnQTYtVXRTd3dxdEJfZ2kxY3c%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/109969441307733265701/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWNimM9UC_0xsqWXxj1z_hFkMXMYazDP16QMiLpJ53-P1RUIu8=s64-c-rp-mo-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-08-14T17:38:14.000Z","timeAgo":"7 months ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-04-24T23:45:01.808Z","updatedAt":"2026-04-24T23:45:01.808Z","lawyerId":"18efc164-a571-4bb3-8325-06d472eef1d0","userId":null,"response":null},{"id":"8bbb4af5-3e5f-45ef-83ba-c4a17270cd1e","rating":5,"title":null,"content":"“I had a great experience They handled my case with care, clarity, and professionalism. I felt supported every step of the way.","reviewerName":"Bashar Sabry","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2t4WFpIcDBZWGxwTVRkMmVIWklkRTQxYTFjMFNWRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4WFpIcDBZWGxwTVRkMmVIWklkRTQxYTFjMFNWRRAB!2m1!1s0x0:0xdbbb40881874f80c!3m1!1s2@1:CAIQACodChtycF9oOkxXZHp0YXlpMTd2eHZIdE41a1c0SVE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/117683387894350884130/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocIXE_yKn8X_u_zBVBRkl1RZzTLNQ0m4Jli5LrkoR3Iui8Qn5vk=s64-c-rp-mo-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-08-04T21:35:59.000Z","timeAgo":"7 months ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-04-24T23:45:01.897Z","updatedAt":"2026-04-24T23:45:01.897Z","lawyerId":"18efc164-a571-4bb3-8325-06d472eef1d0","userId":null,"response":null},{"id":"4a6007e9-c99f-41c4-a0e0-1a0dbbdffc26","rating":5,"title":null,"content":"So thankful for this team! Sophia and Karla were so amazing, easy to communicate with and always quick to respond! They made my very unfortunate situation, right!","reviewerName":"Kait Clardy","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2pReWFEaEdkV2hqWWs1U04ybFpkRWwwYnkxRlpGRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pReWFEaEdkV2hqWWs1U04ybFpkRWwwYnkxRlpGRRAB!2m1!1s0x0:0xdbbb40881874f80c!3m1!1s2@1:CAIQACodChtycF9oOjQyaDhGdWhjYk5SN2lZdEl0by1FZFE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/111665205202218653212/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocIss9lyM4h3xPp8wBu3liAuqTm7tX2wCiO8qYavOfYmBcWWLg=s64-c-rp-mo-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-07-02T21:43:16.000Z","timeAgo":"8 months ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-04-24T23:45:01.987Z","updatedAt":"2026-04-24T23:45:01.987Z","lawyerId":"18efc164-a571-4bb3-8325-06d472eef1d0","userId":null,"response":null},{"id":"2da146a3-7bad-47dd-ad46-38127e632941","rating":5,"title":null,"content":"Monica provided exceptional legal representation in my car accident case along with her paralegal Sandy.  Despite being told by a previous attorney that my case was not winnable, Monica took the time to thoroughly review, assess all legal options, and fight for the justice I deserved.\nFrom my first meeting with Monica, she displayed confidence, professionalism, and a deep understanding of personal injury law.  The willing to take my case, even when my previous attorney dismissed it, gave me renewed hope.  Throughout the process, she communicated clearly, kept me informed of every step, and provided sound legal guidance.\nShe meticulously gathered evidence, negotiated effectively, and worked tirelessly to achieve the best possible outcome for me.  Monica expertise and determination made a significant difference in my case, and I am incredibly grateful for her efforts. I highly recommend Monica to anyone in need of a skilled, compassionate, and determined attorney.","reviewerName":"Ernest Guerra","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnTUNnN05DclFBEAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNnN05DclFBEAE!2m1!1s0x0:0xdbbb40881874f80c!3m1!1s2@1:CIHM0ogKEICAgMCg7NCrQA%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/117791083044246009085/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocLLpDZbxZBLuck-ANru95tG72KUpTKveyK4zkdQOPpWJsmQmQ=s64-c-rp-mo-br100","ownerAnswer":"Ernest, thank you for trusting us with your claim!","ownerTimestamp":"2025-03-16T05:22:06.000Z","reviewTimestamp":"2025-02-14T22:22:42.000Z","timeAgo":"a year ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-04-24T23:45:02.084Z","updatedAt":"2026-04-24T23:45:02.084Z","lawyerId":"18efc164-a571-4bb3-8325-06d472eef1d0","userId":null,"response":null}],"intelligence":null}}