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How come there  is no answer to my question it's a legitimate  question?","reviewerName":"Slim Perkins","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnTUNRM01yRjZ3RRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNRM01yRjZ3RRAB!2m1!1s0x0:0xadfacf3b3575d88b!3m1!1s2@1:CIHM0ogKEICAgMCQ3MrF6wE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/105152456160649187035/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWa7z4zrpgMv42xiTw_hn7lwlJ98SBAVg7EKb-UxyurnDNbYGmg=s64-c-rp-mo-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-04-08T20:07:54.000Z","timeAgo":"Edited 11 months ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T22:10:44.004Z","updatedAt":"2026-05-08T22:10:44.004Z","lawyerId":"cad41f1f-01b7-4951-84e2-1b832fe724c2","userId":null,"response":null},{"id":"95ca6de8-bd75-48cf-8f18-a3fa0f16839f","rating":1,"title":null,"content":"Communication sucks. I’ve been through 6 paralegals in two years. Call center tells me conflicting information. I’ve been a paralegal for 38 years and I am appalled at the lack of employee professionalism.","reviewerName":"Lori Wilkinson","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSUNuaHAyWTVRRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNuaHAyWTVRRRAB!2m1!1s0x0:0xadfacf3b3575d88b!3m1!1s2@1:CIHM0ogKEICAgICnhp2Y5QE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/109280631078095860395/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocKJsmBLiRUro0J0jms83vbMTTKipkXWF90pc6RkDGPKVpniMw=s64-c-rp-mo-ba3-br100","ownerAnswer":"We are sorry to read about your experience but we remain available to provide regular updates on your case when you reach out. Thank you for giving us the opportunity to respond. ","ownerTimestamp":"2025-03-16T07:23:20.000Z","reviewTimestamp":"2024-09-25T11:36:23.000Z","timeAgo":"a year ago","isLocalGuide":true,"reviewPhotos":{"images":null,"photosCount":2},"createdAt":"2026-05-08T22:10:44.004Z","updatedAt":"2026-05-08T22:10:44.004Z","lawyerId":"cad41f1f-01b7-4951-84e2-1b832fe724c2","userId":null,"response":null},{"id":"aa81aaa5-3403-4937-a67b-f73a3b9f45cf","rating":1,"title":null,"content":"No communication since March 2023. Gave the full details of my claim March 2022. They tell you it takes time to work on things. And to not call them. Got letter in the mail that my case was dropped per my request . I had not talked anyone to request to not proceed. What a waste of time","reviewerName":"Roslyn Perry","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSUM1MU95ZHZRRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM1MU95ZHZRRRAB!2m1!1s0x0:0xadfacf3b3575d88b!3m1!1s2@1:CIHM0ogKEICAgIC51OydvQE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/117182463549511130714/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocLFhz15CWx9UdPGVmsBpCHuK2NWk2ZrnE5HpVujuD9JGI-Rdw=s64-c-rp-mo-br100","ownerAnswer":"We have received your comment and are sorry to read about your experience. Last week, a firm representative explained to you the Court’s order regarding which claims they would accept and unfortunately yours will not be accepted. We are happy to answer any additional questions regarding the Court’s decision on this. Thank you for giving us the opportunity to respond.","ownerTimestamp":"2024-03-16T07:23:20.000Z","reviewTimestamp":"2023-10-10T22:55:11.000Z","timeAgo":"2 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T22:10:44.004Z","updatedAt":"2026-05-08T22:10:44.004Z","lawyerId":"cad41f1f-01b7-4951-84e2-1b832fe724c2","userId":null,"response":null},{"id":"19c18fc5-b83b-47a4-9deb-1b37aae3afba","rating":3,"title":null,"content":"No updates since March.... 😕 Confidence depends on Communication. Call Center interaction doesn't cut it.","reviewerName":"Carol Kirk","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSURwX3E2RkxnEAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwX3E2RkxnEAE!2m1!1s0x0:0xadfacf3b3575d88b!3m1!1s2@1:CIHM0ogKEICAgIDp_q6FLg%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/109308391630573761864/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocJyndKF1akSEnXE7gjgLrkKZXK4ezjBEiAhdrl4XgT6MdHh1Fo=s64-c-rp-mo-ba3-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2023-08-22T23:16:50.000Z","timeAgo":"2 years ago","isLocalGuide":true,"reviewPhotos":{"images":null,"photosCount":6},"createdAt":"2026-05-08T22:10:44.004Z","updatedAt":"2026-05-08T22:10:44.004Z","lawyerId":"cad41f1f-01b7-4951-84e2-1b832fe724c2","userId":null,"response":null},{"id":"6221b9ad-8735-4da8-a1ba-6b92b4dfaf3e","rating":5,"title":null,"content":"","reviewerName":"Gil Gamboa Heacock Jr (Bott)","reviewerEmail":null,"isVerified":true,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSUN4czZ6MlNnEAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4czZ6MlNnEAE!2m1!1s0x0:0xadfacf3b3575d88b!3m1!1s2@1:CIHM0ogKEICAgICxs6z2Sg%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/113738354114871664066/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWR1sCAUz3Gv-q_VIKSm-L4Elf2HCUkt8liaW6fn7OiqyXZY7wlVQ=s64-c-rp-mo-ba12-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2023-05-25T14:25:28.000Z","timeAgo":"3 years ago","isLocalGuide":true,"reviewPhotos":null,"createdAt":"2026-06-10T17:01:55.597Z","updatedAt":"2026-06-10T17:01:55.597Z","lawyerId":"cad41f1f-01b7-4951-84e2-1b832fe724c2","userId":null,"response":null},{"id":"a31be3dc-cdf8-43e9-8f8f-e61250b9ed1b","rating":4,"title":null,"content":"There are some really great people working here. A fellow named Chris listened to my concerns, worked hard to rectify my issue and followed through with his promises.  I appreciate his professionalism and empathy while handling my situation.","reviewerName":"Kate Kuenzi","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSUNxcVA2cUVnEAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNxcVA2cUVnEAE!2m1!1s0x0:0xadfacf3b3575d88b!3m1!1s2@1:CIHM0ogKEICAgICqqP6qEg%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/110394114617609286577/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocKxlqspLRmc-X3dSSqxs-Kd0l52XCQF9WwPD4Nd8F4UYHZXnSA=s64-c-rp-mo-ba2-br100","ownerAnswer":"We are glad that we were able to assist with making this situation better. Thank you for taking the time to update your experience.","ownerTimestamp":"2022-03-16T07:23:20.000Z","reviewTimestamp":"2021-06-04T22:51:52.000Z","timeAgo":"Edited 4 years ago","isLocalGuide":true,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T22:10:44.004Z","updatedAt":"2026-05-08T22:10:44.004Z","lawyerId":"cad41f1f-01b7-4951-84e2-1b832fe724c2","userId":null,"response":null},{"id":"c0c37e14-3863-440c-aada-56e432527e06","rating":1,"title":null,"content":"Very rude and dispassionate was my experience with this firm.","reviewerName":"Paul Selfmadentrepreneur","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSUMwb0xhcWRBEAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMwb0xhcWRBEAE!2m1!1s0x0:0xadfacf3b3575d88b!3m1!1s2@1:CIHM0ogKEICAgIC0oLaqdA%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/108438800757214660602/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUk5iUmQAhhKqG5mD2BQkp6r_cngeFTKRK05RqVHH0K0IZ5LOES=s64-c-rp-mo-ba4-br100","ownerAnswer":"We are sorry to read that you were feel your experience was negative. Unfortunately we are unable to provide assistance or attempt to remedy the situation with the information provided. Please feel free to contact us at 212-397-1000 or info@napolilaw.com so that we can see what can be done.Thank you","ownerTimestamp":"2020-03-16T07:23:20.000Z","reviewTimestamp":"2019-09-10T19:49:11.000Z","timeAgo":"6 years ago","isLocalGuide":true,"reviewPhotos":{"images":null,"photosCount":36},"createdAt":"2026-05-08T22:10:44.004Z","updatedAt":"2026-05-08T22:10:44.004Z","lawyerId":"cad41f1f-01b7-4951-84e2-1b832fe724c2","userId":null,"response":null}],"intelligence":null}}