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I think that rating is unfair to me and to all other service providers who have limited resources. I am a solo practitioner. I can only take on a certain number of matters at once or I risk becoming over-loaded to the point where I am not able to give each client the attention they deserve. Unfortunatley, on occasion, I have to turn away business. Had the timing been different, things may have worked out. I hope you are able to use the NELA resource we gave you to find an attorney that will be able to help you with your matter.","ownerTimestamp":"2025-12-16T06:31:17.000Z","reviewTimestamp":"2025-12-03T06:47:53.000Z","timeAgo":"3 months ago","isLocalGuide":false,"reviewPhotos":{"images":[{"alt":null,"url":null,"type":"images_element","image_url":"https://lh3.googleusercontent.com/geougc-cs/ABOP9pssC4SNlzFRf2SJS1oDB7EKGs2a0k2ZJz_mP91bfbnzpNXrE-ovSRTgsqGksmq5R1HdFE7U8v1C4L6xOc8dYzLxGoBm34ubHvv1-pnWr5d2Ef_1dcxViQ5bqbGF_vnks8L903JU4JB701Tm"}],"photosCount":3},"createdAt":"2026-05-08T23:32:46.188Z","updatedAt":"2026-05-08T23:32:46.188Z","lawyerId":"f3f88edb-e031-4789-ae8d-8e9c9c6474ef","userId":null,"response":null},{"id":"7445db04-0a4d-4d4e-a2bb-dfd3c6daa4dd","rating":1,"title":null,"content":"Horrible service I immediately asked was counsel available & the intake specialist immediately screens the call even after I told her I’m not calling for an any legal litigation. She was rude and did not care for the services I was trying to consult with the leading attorney","reviewerName":"David Franks","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT25sWmIyZDFSR3hLUTA5dlgxOXlNVzVNYW1KbmVXYxAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25sWmIyZDFSR3hLUTA5dlgxOXlNVzVNYW1KbmVXYxAB!2m1!1s0x0:0x86fd0d8bf8e6c6ad!3m1!1s2@1:CAIQACodChtycF9oOnlZb2d1RGxKQ09vX19yMW5MamJneWc%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/110372012222847632784/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocLn4YLvLePxCGTuepR_vgtK6m8UIcIMv2nGvOsTPYhtiwlhMQ=s64-c-rp-mo-ba3-br100","ownerAnswer":"Mr. Franks-<br>Thank you for your feedback.  In researching your call, it was determined that your demanding and abusive tone did not allow for any such conversation.  The intake representative attempted to determine the nature of your call, but you were not interested in dialog and ended the call. We wish you the best as you go forward.<br>","ownerTimestamp":"2025-12-16T06:31:17.000Z","reviewTimestamp":"2025-11-18T17:59:10.000Z","timeAgo":"3 months ago","isLocalGuide":true,"reviewPhotos":{"images":null,"photosCount":5},"createdAt":"2026-05-08T23:32:46.188Z","updatedAt":"2026-05-08T23:32:46.188Z","lawyerId":"f3f88edb-e031-4789-ae8d-8e9c9c6474ef","userId":null,"response":null},{"id":"227801d7-9bb6-4aaf-9c3c-00ccc2160a9a","rating":5,"title":null,"content":"Colleen was wonderful from the beginning.  Honest, forthcoming, and sincere.  She took the time to discuss my situation over the phone and took my unemployment case when other offices I had contacted would not.  She was able to build an additional case in addition to that one.  I highly recommend working with her.","reviewerName":"Lynne Saenz","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSUQtazUtT0lREAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQtazUtT0lREAE!2m1!1s0x0:0x86fd0d8bf8e6c6ad!3m1!1s2@1:CIHM0ogKEICAgID-k5-OIQ%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/105384344423913939005/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocK8O65m3Eep9_ILNI-jpypiwAbNsloYchirNll8Scag7EpPWw=s64-c-rp-mo-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2022-12-08T17:57:23.000Z","timeAgo":"3 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T23:32:46.188Z","updatedAt":"2026-05-08T23:32:46.188Z","lawyerId":"f3f88edb-e031-4789-ae8d-8e9c9c6474ef","userId":null,"response":null},{"id":"f143dc07-fbf0-46be-9cd6-3af49efcf5ee","rating":1,"title":null,"content":"My case was won, however with no help from this lawyer. I did ALL of the work, I sent ALL documents in, I RETRIEVED all documents from the other party, and provided them to this lawyer. Colleen assisted with telling me how to rewrite a letter, that I already wrote and submitted, and that was the only guidence/input I got from her, her paralegal Melanie did all the rest. I was charged an outrageous amount of money for emails and phone calls, so my retainer was completely depleted save some $200. When I got the final decision about my case, I tried contacting the office several times, several ways, they never responded, and just sent the check for the remaining money they didn't use for pointless reasons. The reason why, because I asked Colleen how much of her work and time went into the case, and of course that ruffled some feathers, with a woman who is too prideful, of her mediocre lawyer skills. When I searched for a lawyer, this company was promoted and advertised on Google. Don't do what I did, research, and look for a quality lawyer, not some lazy, careless lawyer who claims to win her cases. Based on my experience, I am sure the clients deserve all the credit. I would say thanks for your help, but I already gave myself a pat on the back. Take care !","reviewerName":"A R","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSUQtNXBUaEN3EAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQtNXBUaEN3EAE!2m1!1s0x0:0x86fd0d8bf8e6c6ad!3m1!1s2@1:CIHM0ogKEICAgID-5pThCw%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/105956660485382796665/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocLsJfD7ZKVVwL1Ht_k0vTAOcTXkVy-B0ewwehH4nLJX_cvmyQ=s64-c-rp-mo-ba3-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2022-11-28T18:18:51.000Z","timeAgo":"3 years ago","isLocalGuide":true,"reviewPhotos":{"images":null,"photosCount":4},"createdAt":"2026-05-08T23:32:46.188Z","updatedAt":"2026-05-08T23:32:46.188Z","lawyerId":"f3f88edb-e031-4789-ae8d-8e9c9c6474ef","userId":null,"response":null},{"id":"7eb4667d-d617-433c-ab7a-507e8d2d9ad7","rating":5,"title":null,"content":"Colleen and her team were absolutely amazing in helping me with my case(s)! Professional, courteous and went above and beyond! Thank you Colleen and your entire team for all you did for me/us over the years!","reviewerName":"susan breitenfeld","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSUNtMFBLVTNBRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtMFBLVTNBRRAB!2m1!1s0x0:0x86fd0d8bf8e6c6ad!3m1!1s2@1:CIHM0ogKEICAgICm0PKU3AE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/108071831390416581062/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocJ_lsc19Jnvz4mMHqfXEs0KOkbGs55WTNVp3rogOm8-hQMrGQ=s64-c-rp-mo-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2021-12-15T20:11:10.000Z","timeAgo":"4 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T23:32:46.188Z","updatedAt":"2026-05-08T23:32:46.188Z","lawyerId":"f3f88edb-e031-4789-ae8d-8e9c9c6474ef","userId":null,"response":null},{"id":"f70bc8be-f750-4d8b-91f8-6617ffbf5002","rating":5,"title":null,"content":"My experience with this law firm was very positive.  I was referred to this office by another firm who had a conflict of interest with my case.  Colleen and Melanie worked with me in a timely manner. I was given honest and practical advice.  Colleen was down-to-earth and easy to talk with.  The results of my case were positive - exactly per the advice I received. I would definitely refer a friend to them.","reviewerName":"Jen Coleman","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSURDdk9MZ2FREAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDdk9MZ2FREAE!2m1!1s0x0:0x86fd0d8bf8e6c6ad!3m1!1s2@1:CIHM0ogKEICAgIDCvOLgaQ%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/100902437049816467566/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocJiv9gXrtrXbHg0PyLmjufwrjKdv24TjOmkOE5nxYa2GCZCMQ=s64-c-rp-mo-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2020-09-18T18:30:57.000Z","timeAgo":"5 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":3},"createdAt":"2026-05-08T23:32:46.188Z","updatedAt":"2026-05-08T23:32:46.188Z","lawyerId":"f3f88edb-e031-4789-ae8d-8e9c9c6474ef","userId":null,"response":null},{"id":"b09cb372-4cc9-4db7-911b-5852d0a21ebc","rating":1,"title":null,"content":"When she found out that she didn't have a case she said, \"Have a good day.\" and hung up on me","reviewerName":"Fred Ashford","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSUNjaTRtbjVnRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNjaTRtbjVnRRAB!2m1!1s0x0:0x86fd0d8bf8e6c6ad!3m1!1s2@1:CIHM0ogKEICAgICci4mn5gE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/114424731339194264164/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocJGhamXmpCIT0Ll0cfEipgxtSaLTjD0veAAtrokDqFfzv9hnw=s64-c-rp-mo-ba3-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2020-04-07T17:03:17.000Z","timeAgo":"5 years ago","isLocalGuide":true,"reviewPhotos":{"images":null,"photosCount":3},"createdAt":"2026-05-08T23:32:46.188Z","updatedAt":"2026-05-08T23:32:46.188Z","lawyerId":"f3f88edb-e031-4789-ae8d-8e9c9c6474ef","userId":null,"response":null},{"id":"e2fee9ac-90f6-4262-a2d0-f2bd54fc5ab2","rating":5,"title":null,"content":"This is the absolute best law firm ever. I proudly recommend it to anyone in need an ready to fight . From start to finish they are here for you an have your back, not only will they move mountains while fighting for you an with you , they are very prompt with communication while calling to make sure all Ts are crossed an all Is are dotted to ensure that the best an most solid case is being prepared for you . They are very hands on an you can actually feel they care for your circumstances an want to help. All I have to say is join the winning TEAM an see for yourself.\n\nThanks again\n\nCharissa","reviewerName":"Charissa Clay","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSUNJb2J5enlRRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNJb2J5enlRRRAB!2m1!1s0x0:0x86fd0d8bf8e6c6ad!3m1!1s2@1:CIHM0ogKEICAgICIobyzyQE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/117783735498895336442/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocL712QNOWqkSJzwjJzBcS64mNNN64W_oVeNkUG4jU81BBampw=s64-c-rp-mo-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2018-11-19T15:42:26.000Z","timeAgo":"7 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T23:32:46.188Z","updatedAt":"2026-05-08T23:32:46.188Z","lawyerId":"f3f88edb-e031-4789-ae8d-8e9c9c6474ef","userId":null,"response":null}],"intelligence":null}}