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Since no details were included, Vicky, we can’t see what went wrong yet, but we’d like to make this right — here’s how we’ll fix this: if you contact our office directly, we’ll review your file, communication history, and any service issues promptly. Thank you for your patience. If you have further questions or want to share more about what happened, please reach out. 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Since no details were included, Mohammad, we can’t see what went wrong, but we’d like to make this right — here’s how we’ll fix this: if you contact our office, we’ll review your matter carefully, clarify any communication or process concerns, and address the issue directly. Thank you for your patience. If you have further questions or want to share more about the experience, please reach out. Best regards.","ownerTimestamp":"2026-05-10T16:51:04.000Z","reviewTimestamp":"2026-05-03T11:49:21.000Z","timeAgo":"a month ago","isLocalGuide":false,"reviewPhotos":null,"createdAt":"2026-06-10T17:12:41.833Z","updatedAt":"2026-06-10T17:12:41.833Z","lawyerId":"2837532c-b723-44fd-93c8-383a142fdca2","userId":null,"response":null},{"id":"97107e97-73ec-45b7-94b7-423051564989","rating":1,"title":null,"content":"The company I used a few months ago failed me completely. Random people started reaching out saying they have my documents. They told me the firm knows but won't secure anything. Unacceptable.","reviewerName":"heeiie lindenberg","reviewerEmail":null,"isVerified":true,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2xkVVVYSkdTV3h4WTBoV1pWUmtkUzFvTldNdGRYYxAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkVVVYSkdTV3h4WTBoV1pWUmtkUzFvTldNdGRYYxAB!2m1!1s0x0:0x742e4c7dc1b6c85!3m1!1s2@1:CAIQACodChtycF9oOldUUXJGSWxxY0hWZVRkdS1oNWMtdXc%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/107885687661659871104/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocLzI6wgMQozZlNnHqB1vKaU_pUTRzE5u8ITlIW-xy7lSu-76g=s64-c-rp-mo-br100","ownerAnswer":"Reports that strangers were reaching out saying they had your documents point to a serious confidentiality and security concern, and what you described, heeiie, is not acceptable. If there was notice of this issue and it was not secured promptly, that requires immediate review, including how your documents were stored, who may have had access, and whether escalation and containment steps were followed. We’d like to make this right — here's how we'll fix this: please contact our office directly so we can investigate the reported exposure, trace the document handling process, and determine what protective actions should have been taken. Thank you for your patience, and if you have further questions, please reach out. Best regards.","ownerTimestamp":"2026-05-10T16:51:04.000Z","reviewTimestamp":"2026-04-28T15:32:05.000Z","timeAgo":"a month ago","isLocalGuide":false,"reviewPhotos":null,"createdAt":"2026-06-10T17:12:41.833Z","updatedAt":"2026-06-10T17:12:41.833Z","lawyerId":"2837532c-b723-44fd-93c8-383a142fdca2","userId":null,"response":null},{"id":"052ec8f3-c897-47b8-8472-23b440cf2178","rating":5,"title":null,"content":"Scott & Michelle I cannot be more grateful for all they did for my grandsons! They are both very professional and their knowledge was top tier! The case was very complicated and Scott made sure to get the max we could get! The case was a success due to Scott’s collective expertise! If we had any questions they were quick to reach out and explain. We felt like family and believed that he had our back. Thank you Scott & Michelle!","reviewerName":"Monica Navarro","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2tad09HdGZiRTVtYjAxelMwSklWMUpDVFdrMk1IYxAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tad09HdGZiRTVtYjAxelMwSklWMUpDVFdrMk1IYxAB!2m1!1s0x0:0x742e4c7dc1b6c85!3m1!1s2@1:CAIQACodChtycF9oOkZwOGtfbE5mb01zS0JIV1JCTWk2MHc%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/107765818907883527771/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocKOj8pWYvMZ5wXdsCP8IWZUbavVj6SxbkkBFeb_EIC6ztV5lw=s64-c-rp-mo-br100","ownerAnswer":"What stood out from your review, Monica, was how much you valued Scott and Michelle's professionalism and expertise. Knowing their efforts made such a difference for your grandsons in a challenging case is deeply meaningful to us. It's wonderful to hear that their communication and dedication made you feel supported and part of the process. Thank you for sharing this; it truly reinforces our commitment to excellence. Best regards.","ownerTimestamp":"2026-02-16T07:14:25.000Z","reviewTimestamp":"2025-09-26T22:19:39.000Z","timeAgo":"5 months ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T22:06:06.663Z","updatedAt":"2026-05-08T22:06:06.663Z","lawyerId":"2837532c-b723-44fd-93c8-383a142fdca2","userId":null,"response":null},{"id":"1f0f4786-db93-47cc-8f50-310bc9eeaa28","rating":5,"title":null,"content":"McMinn Law Firm is the real deal. Their personal injury expertise is evident in everything they do. The attorneys are sharp, compassionate, and results-driven. I felt supported every step of the way.","reviewerName":"Makenna Owens","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT21oZmJIZGxOVGRJTW14SWEybE5SVFY2TW5KUVNtYxAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oZmJIZGxOVGRJTW14SWEybE5SVFY2TW5KUVNtYxAB!2m1!1s0x0:0x742e4c7dc1b6c85!3m1!1s2@1:CAIQACodChtycF9oOmhfbHdlNTdIMmxIa2lNRTV6MnJQSmc%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/107861731102617187617/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWw_dSbyUskX4x7uoEIGCltYz_MFFTdixiLQP6jslNV79ZmEjQ=s64-c-rp-mo-br100","ownerAnswer":"Your recognition of our personal injury expertise means a lot, Makenna. It’s fulfilling to hear that our attorneys' combination of sharpness, compassion, and focus on results made you feel supported throughout the process. Every step we take is guided by the commitment to ensuring clients like you receive dedicated and thorough representation. Thank you for sharing your perspective, and we're glad to have made a difference for you. Best regards.","ownerTimestamp":"2026-02-16T07:14:25.000Z","reviewTimestamp":"2025-07-01T15:53:18.000Z","timeAgo":"8 months ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T22:06:06.663Z","updatedAt":"2026-05-08T22:06:06.663Z","lawyerId":"2837532c-b723-44fd-93c8-383a142fdca2","userId":null,"response":null},{"id":"6830238b-b4f7-4591-a815-10575366d6d3","rating":5,"title":null,"content":"After years of the incident and being deployed KRW was still able to help me out and keep in contact. I highly recommend these lawyers!","reviewerName":"Mike Hernandez","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2twbFEzRnBTVU0yYVdkVmExa3piMlpwTXpGbVEwRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twbFEzRnBTVU0yYVdkVmExa3piMlpwTXpGbVEwRRAB!2m1!1s0x0:0x742e4c7dc1b6c85!3m1!1s2@1:CAIQACodChtycF9oOkplQ3FpSUM2aWdVa1kzb2ZpMzFmQ0E%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/109153358643868501021/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWj5qAGdSQGqfP_s_9j7hjFlVey0IBz_r5DTXhm99FYgx1jzeWE=s64-c-rp-mo-br100","ownerAnswer":"Your trust in our team after such a long time means so much, Mike. Being able to assist you despite the years and your deployment reflects our commitment to staying connected and providing reliable support no matter the circumstances. We're proud to have earned your recommendation and hope our efforts have brought some peace of mind. Best regards.","ownerTimestamp":"2026-02-16T07:14:25.000Z","reviewTimestamp":"2025-06-17T04:15:11.000Z","timeAgo":"8 months ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T22:06:06.663Z","updatedAt":"2026-05-08T22:06:06.663Z","lawyerId":"2837532c-b723-44fd-93c8-383a142fdca2","userId":null,"response":null},{"id":"d77c8525-4e0a-47db-aa79-2833bc5d7c1f","rating":4,"title":null,"content":"It was an extremely long process of waiting but Nick Morales and KRW staff\ndid a great job.","reviewerName":"Rosa Lau","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VKT3cxTF81Nm9LR293RRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VKT3cxTF81Nm9LR293RRAB!2m1!1s0x0:0x742e4c7dc1b6c85!3m1!1s2@1:CIHM0ogKEJOw1L_56oKGowE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/105517322712068106880/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocJ8-pio5shd686Rc7tKoliYb6kp17KqZKRb-iR-dCrwJCeAcw=s64-c-rp-mo-br100","ownerAnswer":"Enduring a lengthy process can be challenging, Rosa, so I’m glad to hear Nick Morales and the team ultimately provided the quality support you needed. Their dedication to navigating complex cases is something we strive for in every interaction. Your recognition of their efforts means a lot, and we’ll continue ensuring our clients receive the attention they deserve. Best regards.","ownerTimestamp":"2026-02-16T07:14:25.000Z","reviewTimestamp":"2025-06-10T16:07:00.000Z","timeAgo":"9 months ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T22:06:06.663Z","updatedAt":"2026-05-08T22:06:06.663Z","lawyerId":"2837532c-b723-44fd-93c8-383a142fdca2","userId":null,"response":null},{"id":"daf029c9-336c-468c-bf79-be8641dc2209","rating":5,"title":null,"content":"","reviewerName":"Juan Saucedo","reviewerEmail":null,"isVerified":true,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VLdXU0ZWpuZzdYUXR3RRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VLdXU0ZWpuZzdYUXR3RRAB!2m1!1s0x0:0x742e4c7dc1b6c85!3m1!1s2@1:CIHM0ogKEKuu4ejng7XQtwE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/105971915057132902835/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocJtOVv3oNSpvAINvTb8hobXBQk4t_kJP-Gzz0PNdMEKd9XALw=s64-c-rp-mo-br100","ownerAnswer":"Juan, while your five-star rating doesn’t include specific details, we’re glad to see your positive impression of our services. If there’s anything particular about your experience that stood out or could help us maintain this level of satisfaction, we’d love to hear it. Your input is always valuable for our continuous improvement. Best regards.","ownerTimestamp":"2026-03-10T16:51:04.000Z","reviewTimestamp":"2025-05-23T14:23:06.000Z","timeAgo":"a year ago","isLocalGuide":false,"reviewPhotos":null,"createdAt":"2026-06-10T17:12:41.833Z","updatedAt":"2026-06-10T17:12:41.833Z","lawyerId":"2837532c-b723-44fd-93c8-383a142fdca2","userId":null,"response":null},{"id":"1e9aafb5-88f4-4a54-9f12-886eae38cde7","rating":5,"title":null,"content":"Thank you for your help in John's and my case. I would recommend my family and friends to come to you for help.","reviewerName":"Sylvia Gonzales","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSURQbjktUEdnEAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURQbjktUEdnEAE!2m1!1s0x0:0x742e4c7dc1b6c85!3m1!1s2@1:CIHM0ogKEICAgIDPn9-PGg%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/112721361127538524162/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUT5DDaF51lhIEG-tBCGqQ7MBdznsRRLykQAFlDDSWlIW-yKWVN=s64-c-rp-mo-ba3-br100","ownerAnswer":"Your recommendation means a lot, Sylvia, and we're truly grateful for the trust you placed in us to assist with your case. Supporting both you and John was an important priority, and knowing you found our help valuable reinforces our commitment to those seeking our guidance. We’re honored by your willingness to refer family and friends and will continue striving to provide dependable assistance. Best regards.","ownerTimestamp":"2026-02-16T07:14:25.000Z","reviewTimestamp":"2024-12-06T18:47:46.000Z","timeAgo":"a year ago","isLocalGuide":true,"reviewPhotos":{"images":null,"photosCount":21},"createdAt":"2026-05-08T22:06:06.663Z","updatedAt":"2026-05-08T22:06:06.663Z","lawyerId":"2837532c-b723-44fd-93c8-383a142fdca2","userId":null,"response":null},{"id":"99a036b4-7671-48c5-978e-380c58694dcf","rating":5,"title":null,"content":"Professional and helpful.","reviewerName":"Sandra Bridges","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSUR4OUsybnFBRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR4OUsybnFBRRAB!2m1!1s0x0:0x742e4c7dc1b6c85!3m1!1s2@1:CIHM0ogKEICAgIDx9K2nqAE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/113943026094857928640/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocKr03Lk2wGNSSI3_yYI6Uw9aafvXWOwPJ93N045dPNBJgaI2dY=s64-c-rp-mo-br100","ownerAnswer":"Recognizing the professionalism and helpfulness you experienced, Sandra, truly underscores the values we strive to maintain in every interaction. Your kind words highlight the importance of ensuring that our clients feel supported and informed throughout the process. We are grateful for your feedback and remain dedicated to upholding these standards. Best regards.","ownerTimestamp":"2026-02-16T07:14:25.000Z","reviewTimestamp":"2023-06-02T23:38:34.000Z","timeAgo":"2 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":2},"createdAt":"2026-05-08T22:06:06.663Z","updatedAt":"2026-05-08T22:06:06.663Z","lawyerId":"2837532c-b723-44fd-93c8-383a142fdca2","userId":null,"response":null}],"intelligence":null}}