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I signed a formal representation agreement and entrusted the firm with sensitive personal information.\n\nFrom the time I retained the firm through the alleged “withdrawal” of my claim, I never once received direct communication from an attorney regarding any settlement offer, approval requirement, or firm deadline requiring my action.\n\nInstead, I received automated emails stating that my claim was under investigation.\n\nOver the course of nearly two years:\n\n• I called repeatedly — most calls went unanswered.\n• When I did reach someone, I was told notes would be left for the attorney to call me back. 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I was “helped” by Crosby and I never heard from him unless I reached out first. 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