{"success":true,"data":{"id":"d5299e7e-2221-433e-83b3-f15017b7b6d8","slug":"henderson-franklin-starnes-holt-p-a-cape-coral-fl","name":"Henderson, Franklin, Starnes & Holt, P.A.","firstName":null,"lastName":null,"firmName":"Henderson, Franklin, Starnes & Holt, P.A.","email":null,"phone":"+1239-344-1100","website":"https://www.henlaw.com/?utm_source=google&utm_medium=organic&utm_campaign=gbp","headshotUrl":null,"photoUrl":null,"logoUrl":null,"address":"1715 Monroe St","address2":null,"city":"Fort Myers","county":null,"state":"FL","zipCode":"33901","latitude":26.641397,"longitude":-81.8696097,"serviceCounties":[],"serviceCities":[],"specialties":[],"barNumber":null,"barState":"CO","licenseDate":null,"verified":false,"verifiedAt":null,"verifiedBy":null,"practiceAreas":[],"yearsExperience":0,"casesWon":0,"totalSettlements":null,"bio":null,"tagline":null,"consultationFee":null,"education":[],"awards":[],"caseResults":[],"faqs":[],"googleDescription":"1715 Monroe St, Fort Myers, FL 33901","googleCategory":"Attorney","googleCategoryIds":["lawyer","law_firm"],"googlePlaceId":"ChIJE3Vl2uNB24gRSn1yJLckETY","googleCid":"3895935521661287754","googleMapsUrl":null,"isClaimed":true,"totalPhotos":55,"workHours":{"timetable":{"friday":[{"open":{"hour":8,"minute":0},"close":{"hour":17,"minute":0}}],"monday":[{"open":{"hour":8,"minute":0},"close":{"hour":17,"minute":0}}],"sunday":null,"tuesday":[{"open":{"hour":8,"minute":0},"close":{"hour":17,"minute":0}}],"saturday":null,"thursday":[{"open":{"hour":8,"minute":0},"close":{"hour":17,"minute":0}}],"wednesday":[{"open":{"hour":8,"minute":0},"close":{"hour":17,"minute":0}}]},"current_status":"close"},"businessAttributes":null,"peopleAlsoSearch":null,"websiteScreenshotUrl":null,"subscriptionTier":"free","subscriptionStatus":"active","subscriptionStartDate":null,"subscriptionEndDate":null,"monthlyLeadCap":5,"leadsReceivedThisMonth":0,"currentMonthLeads":0,"monthlySpendCap":null,"spentThisMonth":"0","capResetDate":null,"trialEndsAt":null,"preferredCrashTypes":[],"preferredSeverities":[],"minLeadScore":0,"maxLeadRadius":50,"acceptsAfterHours":false,"preferredContactMethod":"EMAIL","notificationEmail":null,"notificationPhone":null,"emailNotifications":true,"smsNotifications":false,"rating":"4.1","averageRating":4.1,"reviewsCount":29,"reviewCount":29,"avgResponseTime":null,"averageResponseTime":null,"reviewsRefreshedAt":null,"profileViews":18,"leadsReceived":0,"totalLeadsReceived":0,"leadsContacted":0,"totalLeadsContacted":0,"leadsConverted":0,"totalLeadsSigned":0,"conversionRate":0,"totalRevenue":"0","rankingScore":0,"profileCompleteness":0,"status":"PENDING","isActive":true,"isPaused":false,"pausedAt":null,"pausedUntil":null,"pauseReason":null,"isVerified":false,"isFeatured":false,"createdAt":"2026-05-08T22:32:48.360Z","updatedAt":"2026-08-01T00:45:29.873Z","lastLoginAt":null,"lastActiveAt":"2026-05-08T22:32:48.360Z","userId":null,"reviews":[{"id":"ff5107a3-2081-4922-a752-52853b24ecdd","rating":1,"title":null,"content":"Highly*** UN - Recommended. YES - I was a former client . If you want to be belittled by a USELESS condescending lawyers. Yes there’s multiple. These are your people ! If you don’t need an advocate this is your safe space. If you want to pay 700 for a useless phone call. Please reach to Henderson Franklin for the worst possible legal representation . I cooperated paid my fees . And got NO WHERE !!!!!!! Do NOT USE PLEASE . This is an honest review not a fake review.","reviewerName":"Angela Viles","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2pjd1QybGxkbHBKT1hKV2VUZFpOSGRDWWxCd09IYxAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pjd1QybGxkbHBKT1hKV2VUZFpOSGRDWWxCd09IYxAB!2m1!1s0x0:0x361124b724727d4a!3m1!1s2@1:CAIQACodChtycF9oOjcwT2lldlpJOXJWeTdZNHdCYlBwOHc%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/116183117307584468715/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVrk72iX2twX9BuqAIMX8SV5-HW8KjpL0n9pI7UFJAf4c6I0_J4=s64-c-rp-mo-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-12-12T16:24:12.000Z","timeAgo":"3 months ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":1},"createdAt":"2026-05-08T22:32:48.419Z","updatedAt":"2026-05-08T22:32:48.419Z","lawyerId":"d5299e7e-2221-433e-83b3-f15017b7b6d8","userId":null,"response":null},{"id":"c100d12b-4099-4464-8e9f-97ec8802bda3","rating":5,"title":null,"content":"By far the best experience with a law firm. Karen Adkins and team was excellent highly recommend and look forward to future business.","reviewerName":"Joe Garza","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2xkSlRUbHVXblkxU0VSSVkzSlplbGhxYkd0MVFYYxAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkSlRUbHVXblkxU0VSSVkzSlplbGhxYkd0MVFYYxAB!2m1!1s0x0:0x361124b724727d4a!3m1!1s2@1:CAIQACodChtycF9oOldJTTluWnY1SERIY3JZelhqbGt1QXc%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/104838275552031705395/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjV12llDylZ8-u762IG9XVfZUmSNNfP67_z6pjfySVm3v2Oc6Ztm=s64-c-rp-mo-ba2-br100","ownerAnswer":"Thank you, Joe! We’re so glad to hear you had a great experience with Karen and the team. We truly appreciate your recommendation and look forward to working with you again!","ownerTimestamp":"2025-11-16T09:00:07.000Z","reviewTimestamp":"2025-10-06T17:21:36.000Z","timeAgo":"5 months ago","isLocalGuide":true,"reviewPhotos":{"images":null,"photosCount":2},"createdAt":"2026-05-08T22:32:48.419Z","updatedAt":"2026-05-08T22:32:48.419Z","lawyerId":"d5299e7e-2221-433e-83b3-f15017b7b6d8","userId":null,"response":null},{"id":"b34cff39-7572-42d2-a7ac-b71f779265df","rating":5,"title":null,"content":"I had the pleasure of being represented by Mr. Carlos Kelly for three years. As someone who had never been part of a lawsuit before but had worked with numerous attorneys in various capacities, I immediately noticed that Carlos is different. His attention to detail is unparalleled—he doesn’t miss anything.\n\nWorking with him is like watching a master solve a jigsaw puzzle. At times, the pieces may seem scattered, even missing, and the overall picture unclear, but Carlos has an incredible ability to bring everything together. No matter how messy things may appear, he remains calm and focused, guiding you through each step until the final picture comes into view. If you’re looking for an attorney with unmatched experience and dedication, Carlos is the one to trust. He will figure out the puzzle on your behalf, no matter how complex it may be.\n\nBeing highly analytical myself, I often asked countless questions, and Carlos always provided thoughtful, well-prepared answers. His approach starts with a broad view, like laying out the framework of a puzzle, and then he carefully works through each piece with precision. What sets him apart is his ability to stay composed, even when things seem chaotic. He has a remarkable talent for making sense of it all, creating a clear picture out of what may initially look like a jumble. Trust him—he has the entire puzzle figured out, and he won’t leave any pieces missing.","reviewerName":"Tiffany Nisbet","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSURIOWZUWHdnRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURIOWZUWHdnRRAB!2m1!1s0x0:0x361124b724727d4a!3m1!1s2@1:CIHM0ogKEICAgIDH9fTXwgE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/102241483320918539994/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWkWbZsQ0mW6qxytaNFfoDRCgsyQOE4HfH0mBIv2th-e1xaoeog=s64-c-rp-mo-br100","ownerAnswer":"Thank you so much for sharing your experience with Carlos Kelly! Your detailed review truly captures the dedication and precision that Carlos brings to his work. His ability to approach each case like a puzzle, bringing clarity and focus no matter how complex or chaotic things may seem, is what makes him such a trusted advocate. We're glad to hear that his thoughtful guidance and attention to detail left such a positive impact on you. Thanks again for your kind words!","ownerTimestamp":"2025-03-16T09:00:07.000Z","reviewTimestamp":"2024-09-18T17:09:49.000Z","timeAgo":"a year ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":3},"createdAt":"2026-05-08T22:32:48.419Z","updatedAt":"2026-05-08T22:32:48.419Z","lawyerId":"d5299e7e-2221-433e-83b3-f15017b7b6d8","userId":null,"response":null},{"id":"dccc0c28-e243-45f4-a572-aa58ffdd1023","rating":5,"title":null,"content":"Excellent counseling. Attentive, responsive, caring and extremely knowledgeable. Would absolutely recommend.","reviewerName":"Elliot Blau","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSUQ3dklXRkxnEAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ3dklXRkxnEAE!2m1!1s0x0:0x361124b724727d4a!3m1!1s2@1:CIHM0ogKEICAgID7vIWFLg%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/117391785676671203688/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWdYyNTBtYkg_oWFpJyjYTCzDtoQHrBi3TGDMcztf5_m5QKA1yL=s64-c-rp-mo-br100","ownerAnswer":"Thank you, Elliot, for your kind words! We're thrilled to hear that you had such a positive experience. Providing attentive, responsive, and knowledgeable counsel is always our top priority, and we're glad to know that it made a difference for you. If you ever need assistance in the future, we’re here to help. Thanks again for your recommendation!","ownerTimestamp":"2025-03-16T09:00:07.000Z","reviewTimestamp":"2024-08-22T12:29:20.000Z","timeAgo":"a year ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T22:32:48.419Z","updatedAt":"2026-05-08T22:32:48.419Z","lawyerId":"d5299e7e-2221-433e-83b3-f15017b7b6d8","userId":null,"response":null},{"id":"b91361e3-6cd7-43e4-808f-c6ac48283749","rating":5,"title":null,"content":"Iman Zekri was great. Extremely knowledgeable, professional and compassionate when it came to sensitive topics. Great bunch of professionals.","reviewerName":"JIM FISCHER","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSURONDlmaWJREAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURONDlmaWJREAE!2m1!1s0x0:0x361124b724727d4a!3m1!1s2@1:CIHM0ogKEICAgIDN49fibQ%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/106675602617767080681/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocJ4z6egDH30Sb_cZCRnD9_S2AwpJTXq3HVAU3PbfGlUflq0KA=s64-c-rp-mo-br100","ownerAnswer":"Mr. Fischer,
Thank you for taking the time to share your positive experience with Iman Zekri and our team. We're delighted to hear that you found our services to be both knowledgeable and compassionate, especially regarding sensitive matters. Your feedback is greatly appreciated and serves as a valuable testament to our commitment to professionalism and excellence. ","ownerTimestamp":"2025-03-16T09:00:07.000Z","reviewTimestamp":"2024-01-25T16:47:33.000Z","timeAgo":"2 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T22:32:48.419Z","updatedAt":"2026-05-08T22:32:48.419Z","lawyerId":"d5299e7e-2221-433e-83b3-f15017b7b6d8","userId":null,"response":null},{"id":"69e286f6-9dac-4573-9ef2-7705f88f3bdf","rating":5,"title":null,"content":"I’d like to sincerely thank attorney Iman Zekri and her team for their time, guidance and overall excellent legal representation.\n\nIman Zekri’s professionalism, timely responses and expertise in family law made what could have been a difficult and confusing legal process significantly easier for me to navigate and her legal representation provided substantial peace of mind for me.\n\nUltimately I am both impressed and grateful for the outcome we achieved working together and highly recommend Iman to anyone looking for a Divorce, marital or family law attorney!","reviewerName":"Austin","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSURWZ3UzWExREAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURWZ3UzWExREAE!2m1!1s0x0:0x361124b724727d4a!3m1!1s2@1:CIHM0ogKEICAgIDVgu3XLQ%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/103553836239046901445/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocJx6Ijc0GWCPwUoq8K1kD_XLVJWrc4TkIzS_98UbuODZyk47g=s64-c-rp-mo-br100","ownerAnswer":"Dear Austin,
We're incredibly grateful for your thoughtful review and for taking the time to share your experience with attorney Iman Zekri and our team. It's heartening to know that our commitment to professionalism and prompt communication has made a positive difference in your legal journey. Our goal is always to provide clarity and peace of mind during what can be challenging times, and we're thrilled to have achieved that for you.
Thank you for your high recommendation and for entrusting us with your case. Your success and satisfaction are what motivate us every day. Should you need further assistance in the future, we're here for you!","ownerTimestamp":"2025-03-16T09:00:07.000Z","reviewTimestamp":"2023-12-11T18:59:34.000Z","timeAgo":"2 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T22:32:48.419Z","updatedAt":"2026-05-08T22:32:48.419Z","lawyerId":"d5299e7e-2221-433e-83b3-f15017b7b6d8","userId":null,"response":null},{"id":"fc0aee5b-9960-425b-a10d-6c1f316da1d4","rating":5,"title":null,"content":"I would like to thank Ms. Richmond, Ms. Migliore and Ms. Walker for all of their guidance and work in bringing my complicated divorce to conclusion. They were sensitive to the emotional toll of the process, quickly recognized the key components, explained the process in a comprehensive and understandable manner and continuously looked to limit my legal fees by keeping me focused on the pertinent items. Most importantly Ms. Richmond was an advocate who truly cared about how the outcome would shape my life and that of my daughter’s lives moving forward. My only regret in the process is that I did not start with Ms. Richmond and her team.","reviewerName":"Jeff Solomon","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSUNWbElhZ2t3RRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNWbElhZ2t3RRAB!2m1!1s0x0:0x361124b724727d4a!3m1!1s2@1:CIHM0ogKEICAgICVlIagkwE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/111247043862359228535/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocIeM7qdKvyEdEwPFxuRk65YuZESzjlA8nJfs38goNbspRmvAQ=s64-c-rp-mo-br100","ownerAnswer":"Dear Jeff,
Your heartfelt review and recognition of the work done by Ms. Richmond, Ms. Migliore, and Ms. Walker-Saco deeply resonate with us. We're grateful you took the moment to highlight the dedication and sensitivity they brought to your case, especially under the complexities of a divorce. Understanding the emotional and financial strains involved, our team strives to provide clear, focused, and compassionate guidance. Hearing how they've positively impacted your and your daughter's lives moving forward is truly rewarding.
It's affirming to know that the efforts to manage both the emotional toll and legal fees were appreciated and that our advocacy made a significant difference in your life. Your regret is understood, yet we're just glad you found us when you did and that we could assist in navigating to a conclusion that supports a brighter future for you and your family.
Thank you for your trust and for recommending our services. We're here for you, should you ever need support or guidance in the future.","ownerTimestamp":"2025-03-16T09:00:07.000Z","reviewTimestamp":"2023-12-05T16:23:40.000Z","timeAgo":"2 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":1},"createdAt":"2026-05-08T22:32:48.419Z","updatedAt":"2026-05-08T22:32:48.419Z","lawyerId":"d5299e7e-2221-433e-83b3-f15017b7b6d8","userId":null,"response":null},{"id":"f2d21a20-a9e4-4561-9d48-e5f9acac5178","rating":1,"title":null,"content":"These people over charged and took advantage of the situation with my divorce with my ex wife. They strong armed and bullied. I guess that is one way to get the other party to settle but they charged nearly three times as much as my attorney did because they could. Hope you people sleep good at night on your bed of money.","reviewerName":"Eric Halesworth","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSURGaG8zckpREAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURGaG8zckpREAE!2m1!1s0x0:0x361124b724727d4a!3m1!1s2@1:CIHM0ogKEICAgIDFho3rJQ%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/107998832502296097956/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWYkyBqPVlG25InXw-Z0mb4EktCdegpLil5ufT4n-LTw0dINUkH=s64-c-rp-mo-ba2-br100","ownerAnswer":"Mr. Halesworth,
While we respect your right to express your thoughts, we'd like to clarify that we haven't represented you in any legal matters. Our commitment is always to prioritize our clients' interests, and we stand by the quality of our service.
It's worth mentioning that Google reviews are typically intended for clients to share their experiences as clients. We believe this review does not accurately reflect the events. Due to the nature of legal confidentiality, we're unable to provide a detailed response.","ownerTimestamp":"2024-03-16T09:00:07.000Z","reviewTimestamp":"2023-11-06T14:32:58.000Z","timeAgo":"2 years ago","isLocalGuide":true,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T22:32:48.419Z","updatedAt":"2026-05-08T22:32:48.419Z","lawyerId":"d5299e7e-2221-433e-83b3-f15017b7b6d8","userId":null,"response":null},{"id":"fc5b7b69-2ce0-47a9-9ef9-93d496970bde","rating":1,"title":null,"content":"Worst customer experience I have ever had! I called to talk to a lawyer and the lady on the phone was very rude and hung up on me I tried calling back several times but she kept ignoring my calls I highly don’t recommend this office to do any of your legal work especially when they have a lady like that working for them. Find another attorney!","reviewerName":"Sebastien Fontes","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSURaN1lfSDhnRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURaN1lfSDhnRRAB!2m1!1s0x0:0x361124b724727d4a!3m1!1s2@1:CIHM0ogKEICAgIDZ7Y_H8gE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/109820890120500929373/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXugwLXKfZwVhZCcI0w7ew1xqHC1A_VbGuRppL4a7A4RsrXuV4=s64-c-rp-mo-ba2-br100","ownerAnswer":"Mr. Fontes,
We appreciate you taking the time to share your feedback. Client satisfaction is of utmost importance to us, and we're genuinely sorry to hear about your experience.
We take your concerns seriously and would like to address them. However, due to our commitment to client confidentiality, we're unable to delve into specific details in this public forum.
We value open communication and would welcome the opportunity to discuss your concerns further. Please reach out to us at info@henlaw.com so we can better understand your perspective and work towards a resolution.
Thank you for bringing this to our attention, and we look forward to the possibility of resolving any issues.","ownerTimestamp":"2024-03-16T09:00:07.000Z","reviewTimestamp":"2023-10-06T16:54:02.000Z","timeAgo":"2 years ago","isLocalGuide":true,"reviewPhotos":{"images":null,"photosCount":7},"createdAt":"2026-05-08T22:32:48.419Z","updatedAt":"2026-05-08T22:32:48.419Z","lawyerId":"d5299e7e-2221-433e-83b3-f15017b7b6d8","userId":null,"response":null},{"id":"83764f57-8197-436d-841d-db8f02bd56c4","rating":1,"title":null,"content":"Attorney O’Brien at this firm demanded a steep retainer of $7,500 before representing me. Then when they decide to withdraw as your advocate they refuse to return your retainer in a timely manner. Waiting 18 days now which is unacceptable unethical business practice.","reviewerName":"Juli Fryer","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSUNacjdiME1REAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNacjdiME1REAE!2m1!1s0x0:0x361124b724727d4a!3m1!1s2@1:CIHM0ogKEICAgICZr7b0MQ%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/113413778127793554035/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjUJw_9EdzoJwBqMcK1godU80eQZq0F-2U5YoyVy04AqzH034A6v=s64-c-rp-mo-ba2-br100","ownerAnswer":"Ms. Fryer,
Thank you for bringing your concerns to our attention, and we genuinely apologize for any inconvenience you may have experienced.
We understand the importance of timely and transparent transactions, and we regret any lapse in our service that led to a less-than-optimal experience for you. Please be assured that we take your feedback seriously, and we are actively reviewing our processes to ensure this issue is addressed and doesn't occur in the future.
We appreciate your understanding and value your feedback as it helps us improve our services.","ownerTimestamp":"2024-03-16T09:00:07.000Z","reviewTimestamp":"2023-09-20T21:05:50.000Z","timeAgo":"2 years ago","isLocalGuide":true,"reviewPhotos":{"images":null,"photosCount":2},"createdAt":"2026-05-08T22:32:48.419Z","updatedAt":"2026-05-08T22:32:48.419Z","lawyerId":"d5299e7e-2221-433e-83b3-f15017b7b6d8","userId":null,"response":null}],"intelligence":null}}