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As I do understand we can have bad days. We are all human However today we had to call the office to obtain additional information regarding a mutual client, so I went on and called the office and the lady who answer was very kind, professional and polite informing me that the PARALEGAL Jesse was the Paralegal of the case  so she transfer me. As I began to speak providing my reason of calling to Jesse she  began to scream and yell on the phone as if I was a child or better yet her child. Jesse began to use foul language begin with F. Continuing with very aggressive language while expressing her concerns As she already provided all that information to our Customer Service and other Members of the Company. I informed her that I was sorry to bother her but all I wanted was permission to speak to the client regarding his Property damage  claim Jesse would not stop expressing her concerns again while using aggressive language mixed with foul language. 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I was very pleased with the level of professionalism and care during this process. Yana kept me informed along the way, and returned calls promptly. Her response to my questions and concerns were quick and clear. The attorney Mark Packo is very professional and spoke to me in a manner that left me feeling valued. 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Yana kept in contact with me regularly, was very professionally and kept me informed throughout the  process.  Response to questions, or concerns, were quick as well and I appreciated their attentiveness and responses.","reviewerName":"Natalia","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2trMlEydzVhbmR3ZFc5aVFXVXRVbEZTZGt0SldWRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2trMlEydzVhbmR3ZFc5aVFXVXRVbEZTZGt0SldWRRAB!2m1!1s0x0:0xddcccd953420d208!3m1!1s2@1:CAIQACodChtycF9oOkk2Q2w5andwdW9iQWUtUlFSdktJWVE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/100351362443377761953/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjVEPvTi06jVOSq_Z4V4l1wfKMClRxtZUYXmuFEkAVVhqLSQqDM=s64-c-rp-mo-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-07-18T20:08:37.000Z","timeAgo":"7 months ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T22:29:40.313Z","updatedAt":"2026-05-08T22:29:40.313Z","lawyerId":"c4eaedc4-d68c-43c2-84bf-a65ef5805215","userId":null,"response":null},{"id":"ac7003cc-398c-4f97-ac11-25d1fd174e08","rating":5,"title":null,"content":"Yana the atty's assistant and Mark, the atty were great how they handled my case. Best source for any wrongful injury claims!!!","reviewerName":"George Koverdan","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT205eWNEUnlMV2xEZW1WeU1WOXhlV05sZEdOdFRsRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205eWNEUnlMV2xEZW1WeU1WOXhlV05sZEdOdFRsRRAB!2m1!1s0x0:0xddcccd953420d208!3m1!1s2@1:CAIQACodChtycF9oOm9ycDRyLWlDemVyMV9xeWNldGNtTlE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/109189360722463016826/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWGXRwJPdEgcLpf9bLZ5TGJ-PgDckOGmLW4GDD3VYCzZjwheFPq=s64-c-rp-mo-br100","ownerAnswer":"Thank you so much for your kind words and for trusting ged lawyers with your wrongful injury claim. We’re thrilled to hear that Yana and Attorney Mark provided you with the exceptional support and guidance you deserved. Our team takes great pride in delivering personal attention and strong legal advocacy every step of the way. If you or your loved ones ever need assistance in the future, we’re here for you!<br><br>— The Ged Lawyers Team","ownerTimestamp":"2025-07-16T08:15:20.000Z","reviewTimestamp":"2025-07-14T19:00:30.000Z","timeAgo":"8 months ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T22:29:40.313Z","updatedAt":"2026-05-08T22:29:40.313Z","lawyerId":"c4eaedc4-d68c-43c2-84bf-a65ef5805215","userId":null,"response":null},{"id":"db6ce714-1a1a-437f-a54d-33083c129c69","rating":5,"title":null,"content":"Fantastic to work with! Very professional and courteous! They took the time to clearly explain and answer any questions I had throughout my case. 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