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Guess they only respond if it's a sure thing. Was bummed because we could have used their help with a years long civil matter in the neighborhood.","reviewerName":"Kailen Johnson","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSUNaaU9yX1dnEAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNaaU9yX1dnEAE!2m1!1s0x0:0x27d555b33dea1e38!3m1!1s2@1:CIHM0ogKEICAgICZiOr_Wg%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/104823746064810364296/reviews?hl=en-US","ownerAnswer":"We are sorry to hear about your experience, but we are unable to locate any submission on our website associated with your name. It's possible that the submission wasn't fully completed or may have been missed somehow during the process. I will have our staff look through our emails as well, its possible that it fell into our \"junk mail.\" Again, sorry. <br><br>At our organization, we strive to provide dedicated attention to each of our clients, which sometimes requires us to limit the number of cases we take on. However, your feedback is important to us, and we want to ensure your concerns are addressed.<br><br>Please feel free to reach out to me directly at 713-370-9700. I would be more than happy to hear you out and see if there is a way we can assist you with your issue. 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