{"success":true,"data":{"id":"1237e58c-fd00-49c7-b15c-134d74d4db4d","slug":"cross-roland-r-springfield-il","name":"Cross Roland R","firstName":null,"lastName":null,"firmName":"Cross Roland R","email":null,"phone":"+1217-544-8491","website":null,"headshotUrl":null,"photoUrl":null,"logoUrl":null,"address":"205 S 5th St #700","address2":null,"city":"Springfield","county":null,"state":"IL","zipCode":"62701","latitude":39.8003089,"longitude":-89.6497023,"serviceCounties":[],"serviceCities":[],"specialties":[],"barNumber":null,"barState":"CO","licenseDate":null,"verified":false,"verifiedAt":null,"verifiedBy":null,"practiceAreas":[],"yearsExperience":0,"casesWon":0,"totalSettlements":null,"bio":null,"tagline":null,"consultationFee":null,"education":[],"awards":[],"caseResults":[],"faqs":[],"googleDescription":"205 S 5th St #700, Springfield, IL 62701","googleCategory":"Attorney referral service","googleCategoryIds":[],"googlePlaceId":"ChIJ9Q6YpsY5dYgRu3WVRce7qmQ","googleCid":"7253816614373914043","googleMapsUrl":null,"isClaimed":false,"totalPhotos":1,"workHours":{"timetable":null,"current_status":"close"},"businessAttributes":null,"peopleAlsoSearch":null,"websiteScreenshotUrl":null,"subscriptionTier":"free","subscriptionStatus":"active","subscriptionStartDate":null,"subscriptionEndDate":null,"monthlyLeadCap":5,"leadsReceivedThisMonth":0,"currentMonthLeads":0,"monthlySpendCap":null,"spentThisMonth":"0","capResetDate":null,"trialEndsAt":null,"preferredCrashTypes":[],"preferredSeverities":[],"minLeadScore":0,"maxLeadRadius":50,"acceptsAfterHours":false,"preferredContactMethod":"EMAIL","notificationEmail":null,"notificationPhone":null,"emailNotifications":true,"smsNotifications":false,"rating":"3","averageRating":3,"reviewsCount":6,"reviewCount":6,"avgResponseTime":null,"averageResponseTime":null,"reviewsRefreshedAt":null,"profileViews":14,"leadsReceived":0,"totalLeadsReceived":0,"leadsContacted":0,"totalLeadsContacted":0,"leadsConverted":0,"totalLeadsSigned":0,"conversionRate":0,"totalRevenue":"0","rankingScore":0,"profileCompleteness":0,"status":"PENDING","isActive":true,"isPaused":false,"pausedAt":null,"pausedUntil":null,"pauseReason":null,"isVerified":false,"isFeatured":false,"createdAt":"2026-05-08T23:31:47.949Z","updatedAt":"2026-06-14T06:25:39.847Z","lastLoginAt":null,"lastActiveAt":"2026-05-08T23:31:47.949Z","userId":null,"reviews":[{"id":"0445c5b8-8e17-45d3-976d-b199787bc309","rating":1,"title":null,"content":"One day I'll tell my story but for now please be careful when dealing with him.","reviewerName":"Julisiana Olivarez","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT21nM2JGQjJVelZPUldkYVVXOUJObDl6TTJwWVRHYxAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21nM2JGQjJVelZPUldkYVVXOUJObDl6TTJwWVRHYxAB!2m1!1s0x0:0x64aabbc7459575bb!3m1!1s2@1:CAIQACodChtycF9oOmg3bFB2UzVORWdaUW9BNl9zM2pYTGc%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/101239710856342148309/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjU20yP0SURg41BlEribiFrOC0C-Oh_8UqAZYtccQYFOOGTq0HANCg=s64-c-rp-mo-ba3-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2026-02-19T17:25:16.000Z","timeAgo":"3 weeks ago","isLocalGuide":true,"reviewPhotos":{"images":null,"photosCount":6},"createdAt":"2026-05-08T23:31:47.993Z","updatedAt":"2026-05-08T23:31:47.993Z","lawyerId":"1237e58c-fd00-49c7-b15c-134d74d4db4d","userId":null,"response":null},{"id":"c2a1e945-4485-4517-9b46-b4b1183696f1","rating":5,"title":null,"content":"He is a great attorney. Caring and smart.","reviewerName":"Corrine Frisch","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnTUNZOEppY0l3EAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNZOEppY0l3EAE!2m1!1s0x0:0x64aabbc7459575bb!3m1!1s2@1:CIHM0ogKEICAgMCY8JicIw%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/106244504118255997979/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjXuNzV_kUPtz9lj4AyDXDgUppeqfcNBFBu9Qz1RulAwmG-r1ygW=s64-c-rp-mo-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-04-30T13:34:46.000Z","timeAgo":"10 months ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T23:31:47.993Z","updatedAt":"2026-05-08T23:31:47.993Z","lawyerId":"1237e58c-fd00-49c7-b15c-134d74d4db4d","userId":null,"response":null},{"id":"399888ed-c27e-4228-bd40-50f055f7da1a","rating":1,"title":null,"content":"We had Attorney Cross as a GAL. I won’t be leaving the details of everything he did. There’d too many to list.\n\nMy experience. If you are a bigger man, athlete, or didn’t go to college, Rob won’t give you a chance to be a father. Before he met me in person, he told me he would do certain things, and then after he met me he changed. He also bullied me in every email (no matter what it was about). His mind was made up the minute he saw me and it was obvious to me.\n\nIn the 14 months we had Rob, there were 2 times I accidentally emailed him from my wife’s account. (We’re married so we have access to each others things on our phones). Both times he questioned my Attorney asking if my wife was the one emailing him. Meanwhile, the opposing party’s mom sent emails or was CCed in them, and he didn’t question her. (Even though I had an OP on her for my son about 5 years ago.)\n\nRob believed things about me without proof, and no matter what I showed him he refused to take it into consideration. The opposing side never had proof based off of their accusations.\n\nEven days later when I was negotiating paying child support on an online portal with my child’s mothers attorney, and he had already given his recommendation, he was chiming in saying he didn’t see why I needed to pay that way. This is just one of the smaller things that he did consistently to draw a wedge between my sons mother and myself.\n\nWhen I called his office to make a complaint, they told him and he emailed My Attorney fishing for details. Inappropriate.\n\nUltimately, Rob claimed that when my sons grandma took him in to his office, my 9 year-old son told him that he wanted to be with me every other weekend. I don’t know if that’s true or not but what I do know is Rob told me that my wife would be allowed to bring my son in, to see if he would give a different answer than what he gave when his grandma brought him in. Rob never allowed that to happen. I know that if someone from my family would’ve brought my son in to see Rob my son would’ve said he wants 50-50, because that’s what he says to me almost every time he sees me. He brings this up constantly. My child knows that the other side of his family doesn’t like me so of course if his grandma is bringing him in, he’s not going to say anything different than what they want him to say. (And At our settlement meeting in March, my sons mother admitted that she had been telling our child she wanted him to be with me every other weekend. She admitted she was coaching him.) As a GAL, Rob should’ve taken this into consideration, but instead, he brushed under the rug. (Just like all of the issues my son told him about when I brought him in to see Rob)\n\nOver the last two years, I rearranged my life entirely to have my son 50-50. The opposing party would say I wasn’t stable because I rented instead of owning, so I bought a house less than 1 mile from her. She would say I didn’t have a good enough job (because I was the heavy weight MMA fighter for team USA so I trained constantly) so I quit that and I got on with the union. (Which has free health insurance for my son and has better coverage than hers, but Rob still recommended her insurance). Overall I did get more time with my son because I have more frequent visits due to the midweek visit that’s been implemented, but I should have been given more.\n\nI don’t regret buying a house or quitting fighting. I ended up with a great career and home, and I know I did everything I could for my son. That gives me peace. My son missing out on proper time with me is Rob’s cross to bear. I am not mad or bitter. I just don’t want what happened to my son to happen to anyone else. We had Rob for 14 months and he met with my son 3 times. Twice in March 2022 and once in September 2022. He gave his recommendation off of the September meeting when the grandma brought my son in. He built no rapport in only 3 meetings and didn’t try to see if my son would give a different answer by having someone from my family bring him in.\n\nIf you’re looking for a fair attorney, look elsewhere.","reviewerName":"Kevin Arnold","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSUNkaWJuOE1REAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNkaWJuOE1REAE!2m1!1s0x0:0x64aabbc7459575bb!3m1!1s2@1:CIHM0ogKEICAgICdibn8MQ%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/108851278415104042312/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a/ACg8ocIdVYEPP4wYdQawDxqwgikC80BcOXy6s5vd1VS_fKAqNhTCWQ=s64-c-rp-mo-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2024-02-16T06:08:00.000Z","timeAgo":"2 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":1},"createdAt":"2026-05-08T23:31:47.993Z","updatedAt":"2026-05-08T23:31:47.993Z","lawyerId":"1237e58c-fd00-49c7-b15c-134d74d4db4d","userId":null,"response":null},{"id":"6f816833-6d06-48a5-8ef9-ea199658f19d","rating":5,"title":null,"content":"During a family emergency, we were able to get an appointment right away to obtain the legal information needed.  We were very grateful for his quick attention to our problem.","reviewerName":"Cathy Brown","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSUNtenRfdDhnRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtenRfdDhnRRAB!2m1!1s0x0:0x64aabbc7459575bb!3m1!1s2@1:CIHM0ogKEICAgICmzt_t8gE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/107934344166183382393/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjWTcKXfYFP6w2Gb0S0N21zKPfGk0fvmLLjbXrIiSQ-6gdDqI4zO2Q=s64-c-rp-mo-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2021-12-28T22:42:39.000Z","timeAgo":"4 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":0},"createdAt":"2026-05-08T23:31:47.993Z","updatedAt":"2026-05-08T23:31:47.993Z","lawyerId":"1237e58c-fd00-49c7-b15c-134d74d4db4d","userId":null,"response":null},{"id":"1be6348e-1369-4368-bab6-52a40e60d4b7","rating":1,"title":null,"content":"I have submitted two different complaints to the Illinois State Bar Association regarding the misconduct and unethical practice of this attorney.  I would not recommend this attorney for any services.","reviewerName":"matt hamilton","reviewerEmail":null,"isVerified":false,"verificationToken":null,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","moderatedAt":null,"moderatedBy":null,"rejectionReason":null,"isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"reportCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSUNHeFBta3l3RRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHeFBta3l3RRAB!2m1!1s0x0:0x64aabbc7459575bb!3m1!1s2@1:CIHM0ogKEICAgICGxPmkywE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/102375262698832613576/reviews?hl=en-US","profileImageUrl":"https://lh3.googleusercontent.com/a-/ALV-UjV77U7LDFObMTF3vWMozErFCNhK4ZjPCLuGhOWTNjTc5M8l73I0=s64-c-rp-mo-br100","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2021-10-20T15:09:28.000Z","timeAgo":"4 years ago","isLocalGuide":false,"reviewPhotos":{"images":null,"photosCount":2},"createdAt":"2026-05-08T23:31:47.993Z","updatedAt":"2026-05-08T23:31:47.993Z","lawyerId":"1237e58c-fd00-49c7-b15c-134d74d4db4d","userId":null,"response":null}],"intelligence":null}}