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Does not answer emails or phone calls ever. Seriously not one time, I just had to keep calling for weeks before finally they would connect me to who I was trying to reach. 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Not only did they not help but they acted like they didn’t have a clue every time we came in to follow up on our taxes. We were supposed to be getting money back but instead got audited first time ever, was told we were not getting a refund and we owe $800. 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