{"success":true,"data":{"id":"444005d4-164f-45b6-a29a-b3935f28c46e","slug":"brandy-austin-law-firm-personal-injury-family-estate-planning-lawyers-arlington-tx","name":"Brandy Austin Law Firm - Personal Injury, Family & Estate Planning Lawyers","firstName":null,"lastName":null,"firmName":"Brandy Austin Law Firm - Personal Injury, Family & Estate Planning Lawyers","email":null,"phone":"+1817-841-9906","website":"https://brandyaustinlaw.com/","headshotUrl":null,"photoUrl":null,"logoUrl":null,"address":"2404 Roosevelt 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to see this law firm get some negative reviews ..Had zero issues with them and even won mr full legal custody in less than 30 days.","reviewerName":"johnnygain Game","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2s1ZlpsRm9MWGd5UVhSdVlXcFdWRWhHUTNsNE5rRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1ZlpsRm9MWGd5UVhSdVlXcFdWRWhHUTNsNE5rRRAB!2m1!1s0x0:0x6e9304c807eac558!3m1!1s2@1:CAIQACodChtycF9oOk5fZlFoLXgyQXRuYWpWVEhGQ3l4NkE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/112913315037244687772/reviews?hl=en-US","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2026-02-23T21:11:16.000Z","timeAgo":"2 weeks 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The receptionist mishandled my contact information.  She was hostile and very unprofessional making false allegations, she did not even dial the correct number i provided several times. I do not recommend this lawfirm as the administration mishandled even your basic contact information.\nI will look for an professional lawfirm elsewhere.  I'm glad I discovered this early so I dont waste money or valuable time here. I highly recommend looking else where for professionalism.","reviewerName":"Security Personnel","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT21kalluWjBUemxUUVd4cWJHNWxTRTEzVnpKNFUxRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kalluWjBUemxUUVd4cWJHNWxTRTEzVnpKNFUxRRAB!2m1!1s0x0:0x6e9304c807eac558!3m1!1s2@1:CAIQACodChtycF9oOmdjYnZ0TzlTQWxqbG5lSE13VzJ4U1E%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/107634510521543813007/reviews?hl=en-US","ownerAnswer":"We sincerely apologize for your experience. After a thorough review, we identified that our follow-up calls were made to an outdated phone number rather than the number you provided with your recent inquiry. This was our error, and we understand your frustration.<br><br>We are addressing this matter internally to ensure it does not happen again. If you would like to discuss your legal matter, please contact Managing Attorney Brandy Austin directly at (817) 841-9906. We would welcome the opportunity to assist you.","ownerTimestamp":"2026-02-16T07:03:42.000Z","reviewTimestamp":"2026-01-28T20:29:17.000Z","timeAgo":"a month ago","isLocalGuide":true,"createdAt":"2026-05-08T21:57:32.341Z","updatedAt":"2026-05-08T21:57:32.341Z","lawyerId":"444005d4-164f-45b6-a29a-b3935f28c46e","response":null},{"id":"162fffa0-c8c2-45c5-ae70-9f1c0b22e807","rating":5,"title":null,"content":"Even though they could not assist me due to jurisdiction. They still provided me with helpful tips to move forward. They're pleasant to speak with. I recommend them and I'll use them in the near future.","reviewerName":"michelle gentry","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT21ST2FVWmljbGwzVjJGV2FqVkNjVzlvZERKMU5YYxAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21ST2FVWmljbGwzVjJGV2FqVkNjVzlvZERKMU5YYxAB!2m1!1s0x0:0x6e9304c807eac558!3m1!1s2@1:CAIQACodChtycF9oOmROaUZicll3V2FWajVCcW9odDJ1NXc%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/103863025388240728770/reviews?hl=en-US","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2026-01-20T16:03:50.000Z","timeAgo":"a month ago","isLocalGuide":true,"createdAt":"2026-05-08T21:57:32.421Z","updatedAt":"2026-05-08T21:57:32.421Z","lawyerId":"444005d4-164f-45b6-a29a-b3935f28c46e","response":null},{"id":"6984899b-b646-402a-9861-19360e8c0993","rating":1,"title":null,"content":"I reached out to this firm about a mold issue with my apartment and filled out their online intake form. I was declined without any follow-up questions, which makes me believe they are no longer taking mold cases. It would have been helpful to know that in advance, as I spent time submitting all the details. Just sharing this so others looking specifically for mold-related representation know what to expect.","reviewerName":"Doug Parkhurst","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2xWUE5IWmlSQzFKWTBSM1JUSnZVMFphUmxKdFdFRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWUE5IWmlSQzFKWTBSM1JUSnZVMFphUmxKdFdFRRAB!2m1!1s0x0:0x6e9304c807eac558!3m1!1s2@1:CAIQACodChtycF9oOlVPNHZiRC1JY0R3RTJvU0ZaRlJtWEE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/110129507633378838962/reviews?hl=en-US","ownerAnswer":"Thank you for taking the time to share your feedback. Our records show that you submitted our online contact form, and our team attempted to reach you to offer a referral to a firm that handles mold-related claims. Unfortunately, we were unable to make contact.<br><br>Our firm does not advertise or represent that we take mold cases, and we do our best to promptly direct those inquiries to attorneys who may be able to assist. We understand it can be frustrating when a matter falls outside our practice areas, but we never decline an intake without review.<br><br>If you would like the referral information or wish to discuss your situation further, you are welcome to contact our office directly. Our goal is always to ensure people receive guidance, even when their matter is not one we handle.","ownerTimestamp":"2025-12-16T07:03:42.000Z","reviewTimestamp":"2025-11-25T17:36:26.000Z","timeAgo":"3 months ago","isLocalGuide":false,"createdAt":"2026-05-08T21:57:32.503Z","updatedAt":"2026-05-08T21:57:32.503Z","lawyerId":"444005d4-164f-45b6-a29a-b3935f28c46e","response":null},{"id":"f631980c-5413-4f7f-9308-01b30595db2d","rating":5,"title":null,"content":"I called to see if they could help with my case, and although they couldn’t- the lady who answered was polite and insightful.","reviewerName":"madi pip","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT25wcGRYSm9Ra3M0VUhBMGFUVlVhbXh6WkVwUWVWRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wcGRYSm9Ra3M0VUhBMGFUVlVhbXh6WkVwUWVWRRAB!2m1!1s0x0:0x6e9304c807eac558!3m1!1s2@1:CAIQACodChtycF9oOnppdXJoQks4UHA0aTVUamxzZEpQeVE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/113620712823476299661/reviews?hl=en-US","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-10-24T17:00:46.000Z","timeAgo":"4 months ago","isLocalGuide":false,"createdAt":"2026-05-08T21:57:32.585Z","updatedAt":"2026-05-08T21:57:32.585Z","lawyerId":"444005d4-164f-45b6-a29a-b3935f28c46e","response":null},{"id":"c33ed72c-d60e-4e13-848a-70a406702457","rating":1,"title":null,"content":"Experienced a very poor discovery call with their non-lawyer admin.  You ask to hear my story and come to conclusions based on your own assumptions because as an admin do you really know what questions to ask?  You act as a gatekeeper, but you rudely dismissed me without much of an explanation or guidance that I asked for.  I’ll gladly move onto another firm, I can’t stand the absolute arrogance from some admin.","reviewerName":"B Jones","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT210SFkzVXhkRTlCYjJoNU56UnRXVXRVYzAxUFVXYxAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210SFkzVXhkRTlCYjJoNU56UnRXVXRVYzAxUFVXYxAB!2m1!1s0x0:0x6e9304c807eac558!3m1!1s2@1:CAIQACodChtycF9oOmtHY3UxdE9Bb2h5NzRtWUtUc01PUWc%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/100835517772738881383/reviews?hl=en-US","ownerAnswer":"I'm sorry we couldn't take your case. We wish you the best of luck in your search for reprThank you for sharing your feedback, B. We’re sorry to hear about your experience and take your concerns seriously. Our intake calls are designed to ensure that potential clients are connected with the right attorney or team member for their specific legal issue. While our administrative team is not made up of attorneys, they are trained to gather preliminary information so that we can make the most efficient use of our clients’ time and resources.<br><br>We would appreciate the opportunity to discuss your experience directly and learn more about what happened. Please contact our office at (817) 841-9906 or email attorney@brandyaustinlaw.com<br> so that we can review this further and make things right representation. Thank you for considering our firm.","ownerTimestamp":"2025-11-16T07:03:42.000Z","reviewTimestamp":"2025-10-24T14:14:47.000Z","timeAgo":"4 months ago","isLocalGuide":false,"createdAt":"2026-05-08T21:57:32.664Z","updatedAt":"2026-05-08T21:57:32.664Z","lawyerId":"444005d4-164f-45b6-a29a-b3935f28c46e","response":null},{"id":"7eb02c87-00b2-4b15-8b62-a8f325f2ccca","rating":5,"title":null,"content":"Even though I wasn’t able to move forward with a case, I had such a great experience working with Darien. She was polite, patient, and incredibly helpful throughout the entire process. She took the time to answer my questions and made me feel heard and respected. You can tell she truly cares about people and goes above and beyond in her role  . Highly recommend reaching out to her if you ever need guidance or support!","reviewerName":"Brenlee Bowden","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"Ci9DQUlRQUNvZENodHljRjlvT2pSNlFVWlBVMjlIVURsdWVYcHNVMlJaYlVGMWRVRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSNlFVWlBVMjlIVURsdWVYcHNVMlJaYlVGMWRVRRAB!2m1!1s0x0:0x6e9304c807eac558!3m1!1s2@1:CAIQACodChtycF9oOjR6QUZPU29HUDlueXpsU2RZbUF1dUE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/111656054407399649250/reviews?hl=en-US","ownerAnswer":null,"ownerTimestamp":null,"reviewTimestamp":"2025-10-15T18:22:27.000Z","timeAgo":"5 months ago","isLocalGuide":false,"createdAt":"2026-05-08T21:57:32.753Z","updatedAt":"2026-05-08T21:57:32.753Z","lawyerId":"444005d4-164f-45b6-a29a-b3935f28c46e","response":null},{"id":"04461788-8347-4cae-bbb1-b47ef15d5c46","rating":5,"title":null,"content":"Worse law firm ever they don't care or help unless it is simple and easy the worse .only get these lawyers if you have a very very easy case they are lazy lazy lazy","reviewerName":"Andrew Adams","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"ChZDSUhNMG9nS0VJQ0FnSUQwbGZPZlNnEAE","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQwbGZPZlNnEAE!2m1!1s0x0:0x6e9304c807eac558!3m1!1s2@1:CIHM0ogKEICAgID0lfOfSg%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/104148842262268364453/reviews?hl=en-US","ownerAnswer":"Thank you for your five-star rating. We really appreciate your feedback.","ownerTimestamp":"2020-03-16T07:03:42.000Z","reviewTimestamp":"2025-08-21T04:13:08.000Z","timeAgo":"Edited 6 months ago","isLocalGuide":false,"createdAt":"2026-05-08T21:57:32.831Z","updatedAt":"2026-05-08T21:57:32.831Z","lawyerId":"444005d4-164f-45b6-a29a-b3935f28c46e","response":null},{"id":"ecdb50e4-f2cc-4d84-93e3-4d7c6ed6156f","rating":1,"title":null,"content":"UPDATE: About 6 months after this review and things were \"final\" an issue came up regarding debts. So, I reached out to this law firm to ask a question and Brandy told me that she could not assist because of this review...she even sent me a copy of the review as her reason for denying any assistance. RUN from this place as fast as you can!\n.\nAfter reviewing my final, signed decree, this firm still missed more errors that I can count. If they expected me in the hardest moments of my life to be responsible for catching when it should \"petitioner\" or \"respondent\" then WHY did I pay them over $7,000!? Do not use this firm, as other people have stated the wait time, lack of responses unless it's about payment and complete coldness to the process does not make this worth any amount.","reviewerName":"Josh Hamilton","isVerified":false,"caseType":null,"caseYear":null,"caseOutcome":null,"status":"APPROVED","isPublished":true,"helpfulCount":0,"unhelpfulCount":0,"source":"GOOGLE","externalId":"ChdDSUhNMG9nS0VJQ0FnSUNuc3NHRDhBRRAB","reviewUrl":"https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNuc3NHRDhBRRAB!2m1!1s0x0:0x6e9304c807eac558!3m1!1s2@1:CIHM0ogKEICAgICnssGD8AE%7C%7C?hl=en-US","profileUrl":"https://www.google.com/maps/contrib/117709597742143389821/reviews?hl=en-US","ownerAnswer":"Dear Josh,<br>We appreciate feedback from all former clients, even when it is critical. However, we believe it's important to provide context for this review. After your case was concluded and you publicly posted a negative review, you later contacted our office demanding additional legal services. At that point, we exercised our professional discretion and declined further representation, which we clearly communicated. It is not standard practice for our firm to re-engage in representation after the attorney-client relationship has ended, especially under adversarial circumstances.<br><br>We wish you the best moving forward.","ownerTimestamp":"2025-08-16T07:03:42.000Z","reviewTimestamp":"2025-08-05T14:24:21.000Z","timeAgo":"Edited 7 months ago","isLocalGuide":false,"createdAt":"2026-05-08T21:57:32.911Z","updatedAt":"2026-05-08T21:57:32.911Z","lawyerId":"444005d4-164f-45b6-a29a-b3935f28c46e","response":null}],"intelligence":null}}